Deskside Support Technician
Job Description
This position is responsible for providing operational and technical support for corporate end-user workstations. This resource will be troubleshooting hardware and software and escalating tickets properly. The successful candidate must understand business requirements, translate these requirements into solutions, and work collaboratively with multi-disciplinary workgroups to seek solutions to problems.
- Provide superior customer service in all situations.
- Accurately escalate tickets to internal teams, management, or outside resources with detailed notes.
- Resolve hardware and software problems with minimum disruption to users and coordinate hardware repairs with service vendors as needed.
- Apply advanced diagnostic techniques to identify problems, investigate causes, and implement solutions.
- Install, configure, troubleshoot, and maintain desktop and laptop computer images.
- Collaborate with support teams to ensure the accuracy of the asset tracking system.
- Implement and enforce IT Asset Management processes, policies, and standards.
- Maintain a knowledge base of relevant hardware and software applications.
Experience
4-6 years of experience in helpdesk, deskside support, and hardware/software break-fix, including support for end-users and VIPs.
Technical Skills
- Expertise in supporting and troubleshooting Windows 10, Windows 7, Office 365, Skype, Microsoft Teams, Microsoft Office suite, and iOS devices (iPad and iPhone).
- Strong understanding of Microsoft Outlook and Outlook Web Access is required.
- Experience with ServiceNow ticketing system.
- Extensive support experience with VPN, Citrix, and Wireless Networks.
- Experience supporting video conference technologies.
- Experience working with third-party service suppliers.
Benefits
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
About the Role
We see you're coming in from Europe. Are you interested in a position with Everforth Apex? Send us your information and resume or call us at our Cork office +353 21 2330 150
Qualifications
4-6 years of experience in helpdesk, deskside support, and hardware/software break-fix, including support for end-users and VIPs.
Skills
- Expertise in supporting and troubleshooting Windows 10, Windows 7, Office 365, Skype, Microsoft Teams, Microsoft Office suite, and iOS devices (iPad and iPhone).
- Strong understanding of Microsoft Outlook and Outlook Web Access is required.
- Experience with ServiceNow ticketing system.
- Extensive support experience with VPN, Citrix, and Wireless Networks.
- Experience supporting video conference technologies.
- Experience working with third-party service suppliers.
Requirements
Expertise in supporting and troubleshooting Windows 10, Windows 7, Office 365, Skype, Microsoft Teams, Microsoft Office suite, and iOS devices (iPad and iPhone).
Pay
Details about pay are not specified in the job posting.
Schedule
Details about the schedule are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Contact Information
To apply for this job, you can send your information and resume to [email protected] or call us at our Cork office +353 21 2330 150. For medical ADA accommodations, please contact our Benefits Department at [email protected] or 804-523-8228.