Desk Clerk Mixed Duties FT INT - 6867

Location: Kodiak, AK – MWR Guest House
Work Schedule: Intermittent (0-19 hours/week)
Pay: $16.80/hour + DOE

About the role

The incumbent will work under the direction of the Guest House manager. The Desk Clerk interviews incoming guests to determine their status in order to assign appropriate quarters, answers questions pertaining to rules and regulations governing the assignment and use of quarters, and issues room keys.

Responsibilities

• Make customer service the number one priority.
• Deal positively with guests and look out for their safety and well-being.
• Greet and check-in/out guests efficiently.
• Keep the lobby and coffee cart tidy.
• Conduct periodic floor checks.
• Respond to complaints in a positive manner and resolve issues.

Additional Duties (as needed or not more than 25%):

• Assist the Hotel Manager and Housekeeping Department with cleaning and sanitizing guest rooms, including:
  • Understand chemical usage for cleaning and safe storage of chemicals.
  • Dusting, making beds, and setting up rollaway beds.
  • Ensure rooms are vacant and clean for arrival or serviced properly.
  • Install Pack 'n Plays and rollaway beds, including making rollaway beds with clean linen.
• Other duties as assigned.

Requirements

• Ability to add, subtract, multiply, and divide at the level necessary to complete required reports.
• Ability to work as a team player.
• Read, write, and speak fluent English to communicate effectively with guests and staff.
• Aptitude to handle guest interactions with tact and patience.
• Must pass a background clearance after hire; continued employment is contingent on a favorable background check.
• Physically able to lift 25 lbs and carry for a reasonable distance.
• Capacity to climb, bend, lift, push, and pull as required to complete tasks.
• Ability to stand and work long hours.

Preferred Qualifications

• Previous lodging experience.

Benefits

Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.

• Paid Annual and Sick Leave
• Holiday Pay
• Medical/Dental/Vision Insurance
• Flexible/Dependent Spending Account
• Pension Plan
• 401k Savings Plan
• Life Insurance
• Short Term/Long Term Disability
• Tuition Assistance
• Paid Parental Leave