Desk Assistant

About the role

The Desk Assistant position is a crucial member to the Residential Services operations in University Housing – a 24-hour, 365-day customer service-based operations.

Responsibilities

• Provide exemplary customer service to all residents, guests, visitors, faculty and staff who interact with community desks and community office spaces.
• Function as a resource for accurate information concerning Housing and university operations.
• Aid the community office staff by performing assigned administrative responsibilities effectively and efficiently.
• Assist in the opening, closing, and transition of residence halls.
• Support the community office staff during a crisis or emergency, maintaining appropriate confidentiality.
• Participate in all departmental and community training.
• Attend all meeting activities including, but not limited to: staff meetings, community staff meetings and one-on-one meetings with supervisor.
• Follow appropriate community desk policies and procedures including, but not limited to: key management, equipment check-out and access control.
• Sort, record, distribute and forward mail, packages and newspapers according to United States Postal Service regulations and community procedures.
• Manage keys in accordance with University Housing policies and procedures.
• Perform other duties consistent with the purpose of the position as assigned.

Requirements

• Must always be enrolled on at least a half-time basis at the University of Georgia when classes are in session (i.e., enrolled in a minimum of six credit hours for undergraduate and professional students during fall/spring semesters).
• Must be in good standing with the Office of Student Conduct and University Housing.
• May not hold dual employment within the university during summer terms; student employees may not have another student position when employed with University Housing.
• May not exceed 20 hours of work per week when enrolled in classes. Limitations on hours worked are not impacted during summer enrollment.
• May not exceed 6 consecutive hours of work per shift without a 30-minute break.
• Should be available to work a minimum of 8 hours of desk shifts per week. This includes overnight shifts (for Night Desk Assistants), weekends, academic breaks, and holidays throughout the semester.
• New applicants should be available/present on August 10, 11, and 12, 2026 to attend mandatory training (This is not negotiable).

Qualifications

• Relevant/Preferred Education, Experience, Licensure, Certification in Position Knowledge, Skills, Abilities and/or Competencies Physical Demands Standard for a normal office environment.