Dental Office Assistant

Modern Family Dentistry is seeking a Business Assistant to join their team. Heartland Dental, the nation's largest dental support organization, offers competitive benefits, continuous learning opportunities, and a supportive work environment focused on patient care.

About the role

• Greet and welcome patients to create a positive first impression
• Manage front office duties including answering phones, checking mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records management
• Schedule and confirm appointments for multiple providers
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Process insurance and patient payments and manage accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with providers and the team to implement Heartland Dental systems

Responsibilities

• Support the front office environment to ensure a welcoming and efficient experience for patients
• Communicate effectively with patients and insurance companies to manage appointments and claims
• Manage patient records and insurance claims using Dentrix
• Ensure timely processing of insurance and patient payments
• Collaborate with providers and the team to optimize office operations

Requirements

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Minimum 1+ years of experience in a dental or medical setting
• Minimum 1+ years of experience with insurance billing and accounts receivable
• Dentrix or similar dental software experience preferred
• Ability to perform essential duties with or without reasonable accommodation

Qualifications

• Minimum qualifications include a high school diploma or equivalent
• Ability to lift up to 15 pounds occasionally
• Regular HIPAA training required

Benefits

• Competitive benefits package including health insurance, retirement savings plans, six paid holidays, and PTO
• Front-loaded education and training opportunities
• Opportunity to work for a secure, industry-leading company with a stable career path and unlimited growth potential

What You'll Gain

• Opportunity to be part of a collaborative and supportive team
• Access to ongoing professional development and training
• Stability and growth within a respected company

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Able to lift up to 15 pounds occasionally

Training

• Required to complete tuberculosis (TB) testing prior to starting employment
• Periodic virtual training sessions (or in-person) may be required

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to over 3,000 supported doctors across 39 states and the District of Columbia. Each supported doctor retains clinical autonomy while benefiting from Heartland Dental's resources and support.