Dental Office Assistant
About the role
Greet and welcome patients as they enter the office to create a great first impression of our team.
Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
Utilize Dentrix for patient scheduling and records.
Schedule and confirm appointments for multiple providers in the office.
File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
Post insurance and patient payments and process accounts receivables.
Review treatment plan fees and payment options with patients.
Partner with the providers and team to implement Heartland Dental systems to optimize office potential.
Responsibilities
- Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
- Utilize Dentrix for patient scheduling and records.
- Schedule and confirm appointments for multiple providers in the office.
- File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
- Post insurance and patient payments and process accounts receivables.
- Review treatment plan fees and payment options with patients.
- Partner with the providers and team to implement Heartland Dental systems to optimize office potential.
Requirements
Experience working in a fast-paced and customer-centric environment.
Excellent communication and organizational skills.
The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required;
and the individual will need to protect PHI and maintain data safeguards.
Minimum qualifications include 1+ years of experience in a dental or medical setting, 1+ years of experience with insurance billing and accounts receivable, and Dentrix or other dental software experience.
Qualifications
Minimum qualifications include 1+ years of experience in a dental or medical setting, 1+ years of experience with insurance billing and accounts receivable, and Dentrix or other dental software experience.
Skills
Experience working in a fast-paced and customer-centric environment.
Excellent communication and organizational skills.
Minimum qualifications include 1+ years of experience in a dental or medical setting, 1+ years of experience with insurance billing and accounts receivable, and Dentrix or other dental software experience.
Benefits
Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off).
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