Design & Service Center Manager - Signet Jewelers - Ambassador Row Courtyards

Essential Duties And Responsibilities

• Follow Quality Control procedures on every job prior to delivery to stores by utilizing the 5 critical check point process
• Provide estimates back to stores within 24 hours on cost and turnaround time
• Order parts within 2 days of receiving a job
• Communicate to stores any discrepancies on jobs immediately within 24 hours
• Communicate to stores receipt on any jobs that will be delayed and not meet original promise date within 24 hours
• Review parts daily and delegate ordering task to Administrative Coordinator (AC), Apprentice or Jewelers, as assigned by the manager
• Do bi-weekly outreach to your store partners/managers to discuss wins and areas of opportunities
• Offer solutions and partnership as needed

Recruiting and Vetting Candidates

• Recruit Design & Service Center Team Members utilizing the Talent Acquisition Guide
• Train all DSC Team Members in their areas of responsibility
• Coach Design & Service Center Team Members to improve their performance
• Hold Team Members accountable to improve their performance or modify current behaviors

Supervisory Responsibilities

• Understand and uphold Human Resources and Loss Prevention Policies and Procedures
• Recruit Design & Service Center Team Members utilizing the Talent Acquisition Guide
• Train all DSC Team Members in their areas of responsibility
• Coach Design & Service Center Team Members to improve their performance
• Hold Team Members accountable to improve their performance or modify current behaviors
• Conduct company directed Quarterly Check-In and/or Performance Appraisal as assigned
• Hold two huddles daily with your team to set direction for the day
• Oversee that Team Members complete safety training, quizzes and training modules
• Conduct weekly One-on-Ones with all Design & Service Center Team Members
• Monitor Jewelers’ production performance daily

Qualifications

• Proven ability to drive amazing customer service
• Ability to drive performance with a team
• Effective communication skills
• Experience with performance and driving metrics
• Managing multiple tasks
• Adapt to challenges while remaining calm in a constantly challenging and ever-changing environment
• Previous management experience preferred
• Analytical thinker
• Previous experience with coaching others
• Must be a solid team player
• Leadership capabilities
• Must have the minimum skill set of a Level B Jeweler
• Continually strive to improve skills to Level A and Level AA Jeweler
• Certificates, Licenses, Registrations
• Valid driver’s license and proof of insurability
• Education And/or Experience
• Minimum of High School Diploma or GED preferred
• Minimum skill set of Level B Jeweler
• Associates or Bachelor degree in related field preferred but not required
• Computer Aided Design (CAD) skills preferred but not required
• Computer Aided Manufacturing (CAM) skills preferred but not required
• Previous management experience
• GIA Gemology training