Design & Service Center Manager - Signet Jewelers - French Quarter Shopping Center

Job Summary

The DSC Manager is responsible for a continuous workflow through the DSC by implementing strategic production plans. They ensure the DSC is maintained, organized, clean, and safe. They provide estimates, communicate discrepancies, and manage inventory. They also recruit and train new team members.

Essential Duties And Responsibilities

• Follow Quality Control procedures on every job prior to delivery to stores by utilizing the 5 critical check point process
• Provide estimates back to stores within 24 hours on cost and turnaround time
• Order parts within 2 days of receiving a job
• Communicate to stores any discrepancies on jobs immediately within 24 hours
• Communicate to stores receipt on any jobs that will be delayed and not meet original promise date within 24 hours
• Review parts daily and delegate ordering task to Administrative Coordinator (AC), Apprentice or Jewelers, as assigned by the manager
• Do bi-weekly outreach to your store partners/managers to discuss wins and areas of opportunities
• Offer solutions and partnership as needed

Administrative

• Oversees daily operations of the Design & Service Center
• Identifies supply needs and delegates orders to AC, Apprentice or Jewelers, as assigned by the manager
• Distributes jobs to production jewelers daily and throughout the day
• Prioritizes rush jobs and special orders
• Maintains control of supply orders and keeps the right level of inventory on hand
• Oversees daily production and billing
• Maintains an oversight of receiving and shipping
• Ensures all equipment is in working order daily
• Controls the security access to the DSC and ensures all repairs and supplies are safe
• Communicates reoccurring concerns with merchandise via the portal and the district manager
• Communicates concerns with store partners to the district manager
• Have weekly communication with your district manager to discuss weekly performance
• Review your AP detail report and discuss any discrepancies with your district manager
• Report weekly metric numbers to your district manager
• Create weekly Team Member schedules and publish them in a timely manner
• Ensure all team members follow time and attendance policy by punching in and out correctly
• Ensure all team members follow lunch break and rest break policies
• Make appropriate schedule changes for DSC demand needs
• Forecast workloads by reviewing capacity daily and update district manager if needed
• Ensure all custom jobs are processed correctly by utilizing our custom systems
• Ensure all information required for custom jobs is completed before sending to CAD
• Review all reports daily (morning report, production report, FTR report, VOC, sales)
• Utilize and identify areas of improvement using your Profit and Loss report
• Oversee the workflow process of your DSC
• Adhere to all policies and procedures for shipping to stores and outside vendors
• Communicate with stores and outside vendors when needed
• Train team on use of PPE and review yearly
• Train team on the safety data sheets and SDS book and regulations
• Know Repair Support contacts at home office
• Complete inventory task once per month and submit to district manager
• Follow scrap and sludge tank policies and procedures for processing
• Complete all training assigned to you in a timely manner
• Complete all MyWork tasks daily
• Know how to use Smartsheet in the portal
• Attend and participate in Teams/Zoom meetings when scheduled
• Know how to use an incident report

Supervisory Responsibilities

• Understand and uphold Human Resources and Loss Prevention Policies and Procedures
• Recruit Design & Service Center Team Members utilizing the Talent Acquisition Guide
• Train all DSC Team Members in their areas of responsibility
• Coach Design & Service Center Team Members to improve their performance
• When applicable, hold Team Members accountable to improve their performance or modify current behaviors
• Conduct company directed Quarterly Check-In and/or Performance Appraisal as assigned
• Hold two huddles daily with your team to set direction for the day
• Oversee that Team Members complete safety training, quizzes and training modules
• Conduct weekly One-on-Ones with all Design & Service Center Team Members
• Monitor Jewelers’ production performance daily

Qualifications

• Proven ability to drive amazing customer service
• Ability to drive performance with a team
• Effective communication skills
• Experience with performance and driving metrics
• Managing multiple tasks
• Adaptability to challenges while remaining calm in a constantly challenging and ever-changing environment
• Previous management experience preferred
• Analytical thinker
• Previous experience with coaching others
• Must be a solid team player
• Leadership capabilities
• Must have the minimum skill set of a Level B Jeweler
• Continually strive to improve skills to Level A and Level AA Jeweler
• Certificates, Licenses, Registrations:
• Must have a valid driver’s license and proof of insurability

Education And/or Experience

• Minimum of High School Diploma or GED preferred
• Minimum skill set of Level B Jeweler
• Associates or Bachelor degree in related field preferred but not required
• Computer Aided Design (CAD) skills preferred but not required
• Computer Aided Manufacturing (CAM) skills preferred but not required
• Previous management experience
• GIA Gemology training

Physical Demands

• Must possess the ability to stand for long periods of time
• To reach with hands and arms
• To move among and between display cases
• To handle and feel merchandise
• To sit, stoop, kneel and crouch
• To lift and move up to 25 pounds
• To see well enough to discern differences in quality of merchandise

Travel

• Regularly includes some weekend, evening, early mornings, holiday and extended hours
• Overtime required – varies

Work Environment

• The work environment characteristics described here are representative of those for a team member while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions