Design & Service Center Manager - Signet Jewelers - Hamilton Place

Job Summary

The Design & Service Center Manager oversees day-to-day operations of a DSC Repair Shop. They drive an efficient and successful DSC by exhibiting composure, building a high-performing team, and managing core metrics.

Essential Duties And Responsibilities

• Follow Quality Control procedures on every job prior to delivery to stores
• Provide estimates back to stores within 24 hours on cost and turnaround time
• Order parts within 2 days of receiving a job
• Communicate to stores any discrepancies on jobs immediately within 24 hours
• Communicate to stores receipt on any jobs that will be delayed and not meet original promise date within 24 hours
• Review parts daily and delegate ordering task to Administrative Coordinator (AC), Apprentice or Jewelers, as assigned by the manager
• Do bi-weekly outreach to your store partners/managers to discuss wins and areas of opportunities
• Perform the tasks and skillsets, minimum of B level jeweler
• Support stores with repair sales, questions, and possible visits to store locations for additional support

Qualifications

• Proven ability to drive amazing customer service
• Ability to drive performance with a team
• Effective communication skills
• Experience with performance and driving metrics
• Managing multiple tasks
• Adaptability to challenges while remaining calm in a constantly challenging and ever-changing environment
• Previous management experience preferred
• Analytical thinker
• Previous experience with coaching others
• Must be a solid team player
• Leadership capabilities
• Must have the minimum skill set of a Level B Jeweler
• Continually strive to improve skills to Level A and Level AA Jeweler
• Certificates, Licenses, Registrations: Valid driver’s license and proof of insurability
• Education and/or Experience: Minimum of High School Diploma or GED preferred; Minimum skill set of Level B Jeweler; Associates or Bachelor degree in related field preferred but not required; Computer Aided Design (CAD) skills preferred but not required; Computer Aided Manufacturing (CAM) skills preferred but not required; Previous management experience