Design Expert, Sales - Interior Define

About the role

We are expanding our Interior Define Studio in Charlotte, NC and seeking a sales-driven Design Expert to join our team. This role plays a critical role in delivering a high-end, personalized customer experience while driving sales growth.

Responsibilities

• Achieve Sales Targets: Meet and exceed monthly sales quotas by delivering exceptional customer service and expert product knowledge.
• Client Consultations: Engage clients both in-store and virtually, consulting them on furniture selections and design choices tailored to their needs.
• Lead the Sales Process: Own the entire customer journey, from initial inquiry to purchase execution, ensuring a smooth, efficient, and personalized experience.
• Drive Sales Growth: Identify and act on opportunities to enhance sales and improve the overall customer experience within the studio.
• Product Expertise: Master the details of our product offerings and design services, confidently guiding clients through their purchasing decisions.
• Spatial Planning & Design Mood Board Creation: Work with clients to complete their room design, and ensure proper size and fit of all selected furniture pieces. Experience with 2D and 3D design softwares is a plus.
• Follow-Up & Retention: Maintain proactive and timely communication with clients post-purchase to ensure their satisfaction and encourage repeat business.
• Market Engagement: Act as a brand ambassador to cultivate a strong community presence in Charlotte, NC and build local customer relationships.

Requirements

• You have 2-3 years of experience in sales (preferably in furniture or interior design).
• You are passionate about hitting and exceeding targets.
• You have experience in the Interior Design and/or home furnishings industry.
• You are able to speak to and create mood boards, and floor plans for clients.
• You excel in creating memorable and meaningful customer experiences that result in sales conversions.
• You thrive in a collaborative environment, helping the team meet shared goals while also driving individual sales success.
• You are goal-oriented and proven track record of meeting or exceeding sales targets with a consultative selling approach.
• You are organized and efficient, managing multiple clients and projects efficiently, ensuring timelines are met and customer expectations are exceeded.
• You are tech-savvy, proficient with tools like Canva, interior design floor planning software, and Google Suite, and comfortable adapting to new platforms in a tech-driven environment.
• CRM experience preferred.

Qualifications

• You are adaptable, flexible, solutions-focused, and able to thrive in a fast-paced, startup-like setting.
• You are passionate about design and stay informed on the latest trends in interior design and furniture.
• You have a strong eye for aesthetics.

Skills

• Proficiency with tools like Canva, interior design floor planning software, and Google Suite.
• Experience with 2D and 3D design softwares.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of sales techniques and strategies.

Benefits

• Paid Time Off (PTO)
• Health benefits (medical, dental, vision)
• 401(k) retirement plan
• Company equity
• Employee discounts on furniture and design services

Pay

On target earnings of $85-100,000+ per year (60/40 split between base salary and commissions based on performance).

Schedule

Full-time position based in our Charlotte Studio, including standard retail hours, and weekend availability.

The role includes standing, bending, and maneuvering in the studio to assist clients and arrange product displays.

Ability to lift up to 50 lbs. and handle furniture items as needed.