Design Associate

Location: Madison, TN, USA

About the role

Assists Design Consultant in scheduling, preparing, and following up on design services with Havertys customers. Will attend clients’ homes with Design Consultant to ensure proper furniture placement and color coordination, recommend additional furniture and accessories for the room design as needed, and assist with in-store engagements and appointments.

This role supports multiple showroom locations throughout the market, with travel ranging up to approximately 45 miles from the home store. Work schedules are generally communicated in advance, and eligible mileage is reimbursed according to company policy.

Responsibilities

• Once introduced to the client, assist Design Consultant and/or Sales Consultant by scheduling or attending a scheduled qualified home visit.
• Position will require evening and weekend work at hours convenient to the customer’s schedule.
• Visit customers’ homes with Design Consultant, as applicable.
• Assist Design Consultant with all aspects of in-home visits.
• Assist Design Consultant with building a personalized presentation using approved template and SWAGGER display, including colors, furniture placement, visual samples, room plans, and accessories.
• May draw floor plans using Havertys.com current floor planner software.
• Provide feedback with Design Consultant, Sales Consultant, and Management after each home visit, upon completion of the floor plan, and post-purchase presentation.
• Assist Sales Consultant with the creation of special-order SKUs and sales reserves.
• Assist Sales Consultant with the creation of floor plans for in-store clients to help visualize purchases and close sales.
• Provide constructive feedback to Design Consultant to help build the sale and increase average ticket.
• Maintain knowledge of special sales, financing plans, delivery procedures, warranties, etc.
• Reinforce customer selections and help bring sale to closure.
• May use My Sales Center to access and follow up with customers.
• Maintain knowledge of a broad range of furniture styles and products.

Requirements

• Bachelor’s degree (B.A.) from a four-year college or university in interior design or related field; or 2 to 4 years related experience and/or training; or equivalent combination of education and experience.
• ASID certification preferred.
• Current valid driver’s license with a clean driving record.
• Reliable personal transportation with verification of minimum state-required car insurance.
• Knowledge of email and systems such as Room Planner software, Microsoft Office components, Internet software, and Full-shot image ware.

Physical Demands

• Frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move more than 20 pounds.