Des-Case Quality Supervisor

About the role

As our Quality Supervisor, you'll lead the development, implementation, and continuous improvement of our Quality and Environmental Management System (QEMS). You'll play a pivotal role in ensuring our products, processes, and suppliers consistently meet customer expectations and regulatory requirements while helping drive a culture of quality across the organization. This is a highly visible leadership role that partners with manufacturing, engineering, supply chain, and leadership teams to improve processes, reduce risk, and deliver exceptional customer experiences.

Responsibilities

• Maintain and continuously improve the Quality and Environmental Management System (QEMS) in accordance with ISO 9001 and ISO 14001 standards.
• Develop, monitor, and report key performance indicators (KPIs) to assess the effectiveness of the quality management system.
• Ensure compliance with customer, regulatory, and company quality requirements.
• Lead root cause investigations using structured problem-solving methodologies such as 8D and Fishbone Analysis.
• Manage corrective and preventive action (CAPA) programs and verify the effectiveness of implemented solutions.
• Conduct statistical analysis to identify trends, improve process capability, and strengthen production controls.
• Design and implement testing methods that support incoming inspection activities and root cause investigations.
• Lead internal quality audits and support external certification and customer audits.
• Ensure audit findings are addressed effectively and drive sustainable improvements.
• Translate customer requirements into effective quality controls and inspection plans.
• Develop and maintain control plans designed to meet or exceed customer expectations.
• Manage supplier qualification programs, performance monitoring, and supplier improvement initiatives.
• Recruit, mentor, and develop members of the quality team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Coach team members on quality tools, systems, and best practices.
• Partner with cross-functional teams to drive operational excellence throughout the organization.

Qualifications

Required:

• Associate degree in Applied Science, Engineering, or a related technical field.
• Minimum of four (4) years of experience in a quality leadership or supervisory role, or eight (8) years of progressive experience in quality assurance, quality control, or quality engineering.
• Strong understanding of quality management systems and manufacturing quality principles.
• Demonstrated experience leading root cause analysis and corrective action activities.
• Strong communication, collaboration, and organizational skills.
• Ability to influence and build relationships across all levels of