Dermatology Health and Science Specialist - Los Angeles W, CA

About the role

The Dermatology Health & Science Specialist is responsible for launching new products, managing business relationships, understanding formulary access, and engaging in product promotion within assigned accounts. Responsibilities include sales efforts and relationship development with assigned customers and accounts, including Therapeutic Area Specialists and Key Opinion Leaders (KOLs).

Responsibilities

• Identify and implement the most efficient virtual/in-person engagement strategies to maximize overall effectiveness and impact.
• Develop and implement effective business and territory call plans and adapt based on self-identified opportunities and insights.
• Build rapport and relationships with customers across virtual and face-to-face environments; maintain a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs).
• Utilize current digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) as well as adapt quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; leverage analytics to assist with developing insights and next best action plans.
• Deliver relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behavior/close sales) and leverage account priorities to drive a positive business outcome; proactively provide insights for the development of new and innovative approved product messaging and resources.
• Leverage product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively utilize approved clinically oriented disease state information, as applicable.
• Plan for customer engagements in multiple formats (e.g., virtual and in-person); work effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; integrate guidance from management and other support functions (Marketing, Strategy) technical solutions (e.g., content recommendation engines) into pre-call planning; plan day-to-day work based on personal and customer schedules; collaborate effectively with other Customer-Facing (CF) colleagues and Pfizer Connect team members.
• Support patients' access to Pfizer products by providing relevant information to HCPs on Reimbursement, Patient Assistant Program (PAP), Pfizer hub programs, and Co-Pay Resources. Proactively answer on-label questions; proactively introduce customers to future state Pfizer on-demand portal (Galaxy) with access to appropriate targeted content.

Requirements

• A Bachelor’s Degree OR an associate’s degree with 8+ years of experience; OR a high school diploma (or equivalent) with 10+ years of relevant experience.
• Minimum of 3 years of previous Pharmaceutical biotech or medical marketing/promotional/sales experience, a promoted position and or developmental role with demonstrated leadership across peer groups with experienced marketing, promotional and sales in a specialized market where third-party reimbursement and service center has been utilized.
• Must have a history of marketing, promotional or sales success, strong territory management skills, outstanding communications skills, as well as demonstrated teamwork, leadership ability and accountability.
• Must live within 50 miles of the territory.
• Valid US driver’s license and a driving record in compliance with company standards.

Qualifications

• Must have a Bachelor’s Degree OR an associate’s degree with 8+ years of experience; OR a high school diploma (or equivalent) with 10+ years of relevant experience.
• Minimum of 3 years of previous Pharmaceutical biotech or medical marketing/promotional/sales experience, a promoted position and or developmental role with demonstrated leadership across peer groups with experienced marketing, promotional and sales in a specialized market where third-party reimbursement and service center has been utilized.
• Must have a history of marketing, promotional or sales success, strong territory management skills, outstanding communications skills, as well as demonstrated teamwork, leadership ability and accountability.
• Must live within 50 miles of the territory.
• Valid US driver’s license and a driving record in compliance with company standards.

Skills

• Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies, by customer, to maximize overall effectiveness and impact.
• Strong knowledge of disease states, therapeutic areas, and products.
• Strategic account marketing, promotional, sales and management skills.
• Superior marketing, promotional, sales, technical and relationship building skills.
• Demonstrated track record of assessing account needs and bringing relevant information and resources to drive performance.
• Demonstrated track record of strong business acumen, problem solving, strategic thinking, data analytical skills and project management skills, as well as excellent planning and prioritization skills.
• Demonstrated ability to engage, influence and support customers throughout the marketing, promotional and sales process, excellent communication, and interpersonal and leadership skills.
• Possess the ability to work in a matrix environment and to leverage multiple resources to meet customer needs and deliver results.
• Demonstrated track record of strong leadership, cross functional leadership, collaboration, and effective utilization of available resources to drive performance.

Benefits

• Comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.
• Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.