Deputy Store Manager

About the role

A Läderach Deputy (Assistant) Store Manager aids in the supervision of employees, is an example of excellent customer service and leads training. The ideal Deputy Manager is a chocolate-lover with proven experience in effective retail shop and staff management. This role aids in the supervision of employees, is an example of excellent customer service, leads training plans and helps carry out the goals of the Store Manager and Regional Manager to meet the store’s quotas.

Responsibilities

• Lead outstanding in-store customer experience, motivate the staff to provide top notch customer care
• Help oversee product sales and register duties, including shop and shelf care, gift packaging and order fulfillment
• Help ensure the accuracy of Läderach product merchandising, while executing proper food safety protocol
• Help schedule effective staff shifts and coordinate store meetings/events
• Help the Store Manager manage the accuracy product merchandising and store inventory orders
• Help achieve in-store compliance and loss prevention standards
• Act as a key communicator of corporate values to customers and employees
• Manage the store in the absence of the Store Manager
• Handle other role-related responsibilities as assigned by the Store Manager

Requirements

• At least one year of experience in a retail space with increasing levels of responsibility (e.g., growth from associate level to shift lead/floor lead/assistant manager)
• Reliable with a flexible schedule, including the availability to work extended hours, weekends, and holiday hours based on store needs

Skills

• Strong leadership, staff management and customer service skills
• Proficient in computer skills such as email use and management, Microsoft 365, data entry, spreadsheets, and POS
• Quality‑minded with keen attention to detail
• Proactive and efficient
• Passionate about chocolate

Physical Requirements

• Physical stamina to remain active and stand for long hours, often walking or standing in a fast‑paced environment
• Ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (e.g., restocking or re‑organizing displays)
• Physical agility and ability to stay organized for multitasking
• May be required to bend, squat, or reach up high to organize or stock products
• May need to maintain cleanliness, which can involve bending down to clean floors or wiping down displays
• Restocking low shelves or accessing high displays may involve frequent bending or stretching
• Ability to lift 15‑40 pounds

Pay

• Competitive Pay
• Premium Holiday Pay (Double‑Time)
• Annual Bonus

Benefits

• Medical – 80% contribution by Laderach of Employee Only plan and 50% contribution by Laderach of Family Coverage plan(s)
• Dental
• Vision – 100% covered by Laderach
• Life – Laderach covers up to $25K of Life Insurance (option to go up to $150K)
• Optional 401(k) enrollment
• Employee Assistance Program
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility