Deputy Program Manager-HSPD 12 Credentialing

Join ISN, a company where leadership drives success. With over 45 years of experience, ISN partners with more than 150 federal agencies to deliver mission-critical solutions that strengthen government operations and serve the public. Recognized as one of the 50 Fastest Growing Government Contractors by the Washington Business Journal and as one of the Fastest Growing Private Companies by the Inc. 5000, ISN continues to grow through innovation, exceptional service, and a commitment to excellence. We’ve earned over 100 commendation letters from customers for our quality, timely delivery, and integrity. As a trusted government partner, ISN delivers solutions that benefit society, enhance national security, and support critical missions. Here, you’ll find more than a career—you’ll have the opportunity to influence strategy, lead high-performing teams, and shape the future of government. Our collaborative, entrepreneurial culture empowers leaders to tackle complex challenges, build strong customer partnerships, and create lasting impact.

About the role

ISN is seeking an experienced Deputy Program Manager (DPM) to support the Program Manager in the overall management, administration, and successful execution of a federal credential issuance and maintenance program aligned with Homeland Security Presidential Directive-12 (HSPD-12) requirements. The DPM assists in overseeing daily operations, workforce management, quality assurance, and contract performance while serving as the designated alternate to the Program Manager.

Responsibilities

• Assist the Program Manager in directing and overseeing leadership and management for credential issuance, maintenance, and identity verification operations support within the ICAM HQ Washington DC office and coordinate activities with on-site COR.
• Serve as Acting Program Manager in the absence of the Program Manager.
• Coordinate day-to-day credential issuance and maintenance activities to ensure compliance with contract requirements and performance standards.
• Support oversight of credential lifecycle activities, including enrollment, identity proofing, issuance, activation, maintenance, renewal, replacement, suspension, and revocation of credentials.
• Manage contract registrar movement in the field and replacement of government-issued equipment.
• Attend ICAM task order meetings and document minutes.
• Ensure that contractor personnel attend the appropriate ICAM meetings and document meeting minutes for each meeting they attend.
• Prepare daily card actions report for each credentialing specialist and submit to ICAM COR next business day.
• Ensure credentialing site personnel are trained and complete the USAccess hands-on Registrar and Activator training.
• Support the development and maintenance of project documents, including work descriptions, travel budget monitoring, expenditure reporting, weekly and monthly status reports, quality control processes, operational plans, and other assigned documents.
• Monitor operational performance and support implementation of corrective actions to address performance issues.
• Assist in managing contract personnel, site leads, and credentialing staff supporting multiple operational locations.
• Support workforce planning, staffing, scheduling, onboarding, and training activities.
• Ensure adherence to HSPD-12, FIPS 201, NIST guidance, agency policies, and applicable federal regulations.
• Monitor performance metrics and prepare reports, dashboards, and status updates for Government stakeholders.
• Identify operational risks and recommend mitigation strategies.
• Support program reviews, customer meetings, and executive briefings.
• Ensure proper handling and safeguarding of Personally Identifiable Information (PII) and sensitive information.
• Maintain a workforce management program showing all stations and the status of each credentialing specialist in real-time.

Requirements

• Minimum of seven (7) years of experience supporting federal government programs or projects.
• Minimum of three (3) years of experience in a supervisory, management, or team lead capacity.
• Experience supporting credentialing, identity management, personnel security, access control, or related federal security programs.
• Experience managing or coordinating operational teams in a high-volume service delivery environment.
• Experience supporting contract performance management, staffing, scheduling, and reporting activities.
• Experience interacting with Government personnel and stakeholders.
• Experience supporting geographically dispersed operations and personnel (preferred).

Qualifications

• Knowledge of HSPD-12, FIPS 201, Personal Identity Verification (PIV) credentials, and federal Identity, Credential, and Access Management (ICAM) concepts.
• Strong organizational, leadership, and interpersonal skills.
• Ability to coordinate multiple operational activities simultaneously while meeting deadlines.
• Strong written and verbal communication skills.
• Ability to analyze operational data and identify opportunities for process improvement.
• Proficiency with Microsoft Office Suite and reporting tools.
• Ability to work independently and as part of a team in a dynamic operational environment.
• Must be able to obtain and maintain a Public Trust clearance or higher-level federal security clearance as required by the contract.
• Must successfully pass all required background investigations and suitability determinations.
• Ability to travel occasionally to support program operations, meetings, and site visits.
• Ability to handle sensitive and confidential information with discretion.
• Must comply with all federal security, privacy, and information protection requirements.
• Ability to effectively interact with Government officials, contractor personnel, and stakeholders at all levels.
• Must be a U.S. Citizen.

Preferred Qualifications

• Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or equivalent certification.
• Experience supporting enterprise credential management systems or identity management programs.
• Experience supporting federal credential issuance and maintenance operations.
• Familiarity with quality assurance, performance management, and workforce oversight processes.

Education

• Bachelor's degree from an accredited college or university.
• Equivalent combinations of education, professional certifications, and directly related experience may be considered.
• Four (4) additional years of relevant experience may be substituted for a bachelor's degree.

Benefits

• Comprehensive medical coverage with prescription benefits.
• Dental insurance.
• Flexible Spending Accounts (FSA).
• Company-paid short-term and long-term disability.
• Company-paid basic life insurance.
• 401(k) retirement plan.
• Paid time off beginning on your first day of employment.
• Professional growth and leadership development opportunities.