Deputy PM Change Management

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Deputy PM/Change Management Lead with a TS/SCI security clearance to support KITS and our government customer at Langley Air Force Base, VA. This position may be filled prior to the posted deadline; interested candidates are encouraged to apply as soon as possible.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Paid parental leave
• Life and disability insurance
• Flexible spending accounts
• Commuter benefits
• Tuition reimbursement

Deputy Program Management

Program Management Backup and Continuity

• Serve as the primary alternate to the Contractor Program Manager (CPM), assuming full PM responsibilities during absences, leave, or surge periods
• Maintain comprehensive awareness of all program activities, milestones, risks, and stakeholder relationships to ensure seamless continuity
• Represent the contractor in government meetings, governance forums, and stakeholder engagements when CPM is unavailable

Strategic Coordination

• Lead coordination with ACC Wings for training schedules, facility access, and on-site support visits
• Manage Mobile Training Team (MTT) deployment logistics, travel planning, and resource allocation
• Coordinate with Wing Points of Contact (POCs) to align adoption activities with operational tempo and mission priorities
• Facilitate cross-functional dependencies between training, technical, and support teams

Surge Capacity Management

• Identify and respond to surge requirements (e.g., major exercises, leadership transitions, compressed timelines)
• Mobilize additional resources and adjust priorities to meet critical mission windows
• Ensure no degradation of service during high-demand periods

Risk and Issue Management

• Monitor program risks and issues from a holistic perspective, identifying organizational and cultural barriers to success
• Escalate issues requiring CPM, COR, or CO involvement with recommended courses of action
• Participate in weekly Program Status Meetings, providing change management perspective on risk mitigation

Government Relationship Management

• Build and maintain trusted relationships with Wing Commanders, Deputy Commanders, and Group Commanders across ACC
• Serve as primary liaison for ACC A3 Directorate and wing-level coordination and issue resolution
• Represent contractor interests in ACC governance bodies (Data/AI Councils, Change Control Boards) as directed by the CPM

Change Management Leadership

Enterprise Adoption Framework Architecture

• Design and document the comprehensive change management strategy for ACC-wide AI/RPA adoption, aligned with Prosci ADKAR methodology and Air Force culture
• Develop the adoption framework that defines:
  • Stakeholder engagement models (leadership, users, champions)
  • Communication strategies and channels
  • Training and enablement approaches
  • Resistance management and mitigation tactics
  • Success metrics and feedback loops
  • Sustainment and continuous improvement processes
• Create standardized playbooks, toolkits, and templates are executable at ACC A3 Directorate and wing level
• Ensure framework is adaptable to diverse ACC A3 Directorate and wing cultures, mission sets, and operational environments

Strategic Campaign Development

• Design and lead enterprise-wide adoption campaigns that build awareness, generate excitement, and drive engagement with AI/RPA capabilities
• Develop campaign themes, messaging, and visual identity in collaboration with Engagement & KM Specialist
• Create multi-channel campaign strategies (digital newsletters, posters, videos, leadership talking points, success stories)
• Establish campaign metrics and track effectiveness across the ACC A3 Directorate and wings

User Forum and Community Building

• Design and facilitate monthly ACC-wide user forums (virtual and in-person) where users share experiences, ask questions, and learn from peers
• Create agenda frameworks, discussion guides, and facilitation toolkits for forums
• Establish and nurture a community of practice for AI/RPA users across ACC
• Develop recognition programs for power users, innovators, and champions

Roadshow Planning and Execution

• Plan and lead executive roadshows to ACC A3 Directorate and Wing Commander staffs, presenting AI/RPA vision, capabilities, and adoption strategy
• Develop compelling briefings that resonate with operational leaders, emphasizing mission impact and ROI
• Facilitate interactive workshops where leadership explores use cases relevant to their mission
• Build executive sponsorship and secure leadership commitment to adoption initiatives

Solution-a-thon (Hackathon) Leadership

• Design and facilitate quarterly solution-a-thons where cross-functional teams identify operational challenges and prototype AI/RPA solutions
• Develop event frameworks including:
  • Problem statement definition and prioritization
  • Team formation and facilitation
  • Technical mentorship and support
  • Pitch and demo formats
  • Winner selection criteria and recognition
• Coordinate logistics, participant recruitment, and government SME involvement
• Track solution-a-thon outcomes and transition promising prototypes to development pipeline

Resistance Management

• Identify pockets of resistance across ACC (individuals, units, or functional communities)
• Conduct root cause analysis to understand resistance drivers (fear, misunderstanding, cultural factors, workload concerns)
• Develop tailored interventions to address resistance:
  • One-on-one engagement with skeptical leaders
  • Targeted education addressing misconceptions
  • Early involvement in solution design
  • Success story sharing from similar roles/units
• Monitor sentiment and adjust strategies based on feedback

Stakeholder Engagement Strategy

• Develop and execute stakeholder engagement plans for key audiences:
  • ACC A3 Directorate and Wing Commanders and Senior Leaders: Executive briefings, ROI discussions, strategic alignment
  • Group Commanders and Squadron Commanders: Operational integration, resource allocation, priority setting
  • Functional Leads (A1, A2, A3, A4, A5, A6): Use case identification, solution validation, sustainment planning
  • End Users (Airmen and Civilians): Training, support, community building, feedback collection
  • Champions and Early Adopters: Recognition, empowerment, peer advocacy
• Tailor messaging, communication channels, and engagement frequency to each audience

Feedback Loop and Continuous Improvement

• Establish mechanisms to collect, analyze, and act on user feedback across all touchpoints
• Design and implement surveys, focus groups, and listening sessions
• Analyze adoption metrics, support tickets, and usage patterns to identify improvement opportunities
• Translate feedback into actionable recommendations for training, platform enhancements, or process changes
• Close the loop with users by communicating how their feedback drove improvements

Cultural Transformation

• Position AI/RPA adoption as cultural evolution, not just technology deployment
• Address cultural barriers
• Foster a culture of experimentation, learning, and continuous improvement
• Celebrate failures as learning opportunities in solution-a-thons and innovation activities

Change Management Metrics and Reporting

• Define and track change management KPIs:
  • Stakeholder engagement levels (leadership, users, champions)
  • Campaign reach and effectiveness
  • User forum participation and satisfaction
  • Resistance levels by wing/ACC A3 Directorate
  • Adoption velocity (time from training to active use)
  • Cultural sentiment (surveys, feedback themes)
• Provide monthly change management updates in Program Management Reviews
• Contribute adoption and engagement sections to Quarterly Performance Briefs

Team Leadership and Coordination

Collaboration with Engagement & KM Specialist

• Partner with Engagement & KM Specialist to translate strategic adoption campaigns into tactical communication products (newsletters, articles, videos, graphics)
• Provide creative direction and messaging guidance
• Review and approve all external-facing communications for alignment with adoption strategy
• Leverage Engagement & KM Specialist's content creation capabilities to scale impact without increasing Deputy PM workload

Cross-Functional Coordination

• Coordinate closely with Training Lead to ensure training content and delivery methods support adoption objectives
• Partner with Solutions Architect Lead to identify and showcase high-impact use cases and success stories
• Collaborate with Technical Lead to ensure support processes reinforce positive user experiences
• Work with Technical Leads to communicate platform updates and new capabilities in user-friendly terms

Working Conditions

Location and Environment

• Primary Work Location: Joint Base Langley-Eustis (JBLE), Virginia
• On-Site Requirement: Physical presence at JBLE required during normal duty hours (0800-1700 EST, Monday-Friday)
• Workspace: Government-provided office space in secure facility; access to NIPRNet, SIPRNet, and collaboration tools
• Classified Work: Regular access to classified environments (SIPRNet, AFSCI) required for coordination and stakeholder engagement
• Travel Requirements: None at this time; however subject to change

Schedule and Availability

• Core Hours: 0800-1700 EST, Monday-Friday
• Flexibility: Occasional early morning or evening meetings to accommodate wing schedules across time zones
• Surge Periods: Increased hours during major milestones, events, or exercises (with advance notice)
• On-Call: Not required, but responsiveness to urgent issues expected

Required Qualifications

Education

• Bachelor's degree in organizational development, Business Administration, Communications, Psychology, or related field required
• Master's degree in Organizational Change Management, Industrial-Organizational Psychology, or related field strongly preferred

Experience

• Minimum 6+ years of organizational change management experience in Department of Defense (DoD) or federal government environments required
• Minimum 3 years in leadership or senior consultant role managing enterprise-scale change initiatives required
• Proven track record of leading successful technology adoption programs across geographically distributed organizations
• Experience working with military or civilian personnel in operational environments
• Demonstrated success in building stakeholder relationships at executive and operational levels
• Experience facilitating large-group workshops, forums, and collaborative events (100+ participants)

Certifications (Required)

• Prosci ADKAR Certification (or equivalent change management certification such as Prosci Change Management Certification, CCMP, or CMC) required
• CompTIA Security+ (or equivalent DoD 8570 IAT Level II certification) required
• Active/Current TS/SCI clearance required

Technical Skills

• Virtual Instructor-Led Training (VILT): Experience designing and delivering engaging virtual training and facilitation using platforms such as MS Teams, Zoom, Adobe Connect
• Stakeholder Facilitation: Advanced skills in facilitating diverse stakeholder groups, managing conflict, building consensus, and driving decisions
• Data Analysis: Ability to analyze adoption metrics, survey data, and usage patterns to inform strategy
• Project Management: Proficiency with project management tools (MS Project, Jira, Confluence) and methodologies (Agile, Waterfall)
• Communication Tools: Expert in MS Office Suite (PowerPoint, Word, Excel), collaboration platforms (SharePoint, Teams), and survey tools (Qualtrics, SurveyMonkey)

Knowledge Areas

• DoD/Air Force Culture: Deep understanding of military organizational structure, decision-making processes, and cultural norms
• Change Management Frameworks: Expertise in Prosci ADKAR, Kotter's 8-Step Process, or similar methodologies
• Adult Learning Principles: Knowledge of how adults learn and retain information in professional settings
• AI/RPA Fundamentals: Understanding of AI, RPA, and automation te