Deputy General Manager

Risk Mitigation & Internal Controls

Drive effective risk mitigation through strengthening internal control frameworks across SSC processes.
Provide strategic guidance to Team Leads on control design and effectiveness.
Review Test of Controls (ToC) outcomes and verification activities.
Ensure continuous monitoring and enhancement of control environment.

Process Improvement & Automation

Lead and review process improvement and automation initiatives.
Drive efficiency, standardization, and cost optimization programs.
Monitor project governance and ensure realization of targeted benefits.

Regulatory Compliance

Oversee and ensure timely fulfilment of all regulatory compliance requirements across SSC processes.

Analytics & Reporting

Oversee delivery of analytical insights to business units and SSC Section Heads.
Review and ensure timely, accurate, and decision-supportive reporting to higher management.

Operational Excellence

Lead SSC-wide Operational Excellence and Quality enhancement initiatives, including Utkarsh activities.
Oversee capability-building and process excellence awareness initiatives.
Foster a culture of continuous improvement and accountability.

ISO & Certification Governance

Oversee ISO frameworks (ISO 9001, ISO 27001, etc.) across SSC.
Review documentation standards, compliance status, and audit readiness.
Govern Internal Audits, External Certification, and Recertification processes.

Team Leadership & Governance

Provide strategic direction and governance oversight to the AOE team.
Mentor and develop team members to enhance performance and accountability.
Ensure strong cross-functional collaboration with SSC, IT, Corporate IT, and external stakeholders.