Deputy Division Manager

About the role

The Deputy Chief Risk Officer (DCRO) serves as a senior leader within the City of Charlotte’s Risk Management Division and functions as the principal strategic and operational partner to the Chief Risk Officer (CRO). This role assists in directing the City's comprehensive enterprise risk management program and supports risk management services provided to the City of Charlotte, Mecklenburg County, Charlotte-Mecklenburg Schools, Medic, the Charlotte Regional Visitors Authority, and other participating entities.

Responsibilities

• Strategic Leadership & Division Operations
• Affords the Chief Risk Officer in the leadership, administration, and strategic direction of the Risk Management Division.
• Serves as a trusted advisor and operational partner to the CRO, ensuring timely escalation and communication of significant incidents, claims, exposures, emerging risks, safety concerns, and operational issues.
• Acts on behalf of the CRO as designated and helps ensure continuity of leadership across the division.
• Supports the development and implementation of enterprise-wide risk management strategies, initiatives, policies, and procedures.
• Aids in integrating risk management considerations into organizational strategic planning and operational decision-making processes.
• Collaborates with cross-functional risk management initiatives among City departments and participating entities.
• Risk Management & Incident Oversight
• Maintains oversight of citywide incidents, operational disruptions, claims trends, safety events, and emerging exposures that may impact the City's risk profile or financial position.
• Ensures the CRO is informed of material incidents, litigation concerns, high-severity claims, regulatory issues, and emerging enterprise risks.
• Assists in evaluating and mitigating operational, financial, safety, liability, and reputational risks.
• Collaborates with Safety team to support crisis management, emergency response coordination, business continuity efforts, and recovery planning activities.
• Collaborates with departments and partner entities to identify, assess, and mitigate risk exposures.
• Supervision & Staff Leadership
• Directly supervises assigned teams and managers within the Risk Management Division, which may include claims administration, workers' compensation, safety and loss control, insurance operations, and/or enterprise risk management functions.
• Promotes a culture of accountability, collaboration, responsiveness, customer service, and continuous improvement.
• Assists with workforce planning, recruitment, employee engagement, succession planning, and retention initiatives.
• Claims, Insurance & Compliance
• Assists with oversight of insurance programs, risk financing strategies, claims management operations, and contractual risk transfer activities.
• Collaborates with brokers, actuaries, third-party administrators, legal counsel, and external stakeholders regarding claims, coverage, renewals, and loss trends.
• Supports evaluation of insurance coverage adequacy and program effectiveness for all participating entities.
• Helps ensure compliance with applicable federal, state, and local laws, regulations, and reporting requirements, including OSHA and governmental risk management standards.
• Communication & Stakeholder Engagement
• Maintains strong working relationships with City leadership, department directors, partner entities, external agencies, consultants, brokers, and vendors.
• Assists with preparing reports, presentations, dashboards, and executive-level communications related to risk management activities and emerging issues.
• Facilitates communication and coordination among stakeholders during incidents, claims events, emergencies, and operational disruptions.
• Sustains training and educational initiatives to strengthen organizational awareness of safety and risk management practices.
• Process Improvement & Operational Excellence
• Identifies opportunities to improve operational efficiency, reduce risk exposure, enhance service delivery, and strengthen internal controls.
• Aids in implementation and utilization of technology solutions, reporting tools, and data analytics to improve risk management operations and decision-making.
• Supports development of metrics and reporting processes to evaluate program performance and organizational risk trends.
• Works with Procurement to ensure all vendor contracts contain sufficient protection and coverage for the City.
• Work Requires Extensive Interaction & Collaboration
• Extensive interaction and collaboration with executive leadership and senior management across City departments, partner entities and governmental agencies, insurance brokers, actuaries, attorneys, consultants, and third-party administrators, federal, state, and local regulatory agencies.

Qualifications

• Required Education and Experience:
• Bachelor’s Degree From An Accredited Institution In Risk Management, Business Administration, Public Administration, Insurance, Finance, Safety, Or a Related Field And Five (5) or more years of progressively responsible experience in risk management, insurance, claims, safety, enterprise risk management, or related operations, including supervisory or management experience;
• Or Master’s degree in a related field and: Three (3) or more years of progressively responsible related experience, including supervisory or leadership responsibilities;
• Or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
• Preferred Certifications:
• Local government experience is highly preferred.
• One Or More Of The Following Certifications Is Preferred:
• Chartered Property Casualty Underwriter (CPCU)
• Associate in Risk Management (ARM)
• Associate in Claims (AIC)
• Certified Risk Manager (CRM)
• Certified Risk Management Professional
• Public Risk Management Association (PRIMA) certifications or related credentials.

Conditions of Employment

• The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte.
• The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
• Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA).
• The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.