Deputy Dispatch Responder - Administration

About the role

Coordinate staffing coverage, support frontline programs, and make a meaningful impact across CCC every day. The Deputy Dispatch Responder responds to requests from staff and programs needing immediate and future assistance in filling shifts that are vacant from unexpected absences, vacations or vacant positions.

Responsibilities

• Carry and answer the dispatch phone and fill shifts during the entire shift.
• Support CC Staffing Trainees if they have any questions while working in a given building.
• Be highly organized, dependable, and able to remain calm in a fast-paced environment where priorities can change quickly.
• Excel at multitasking, communicating clearly, and maintaining accurate records while coordinating staffing coverage across multiple programs.
• Make time-sensitive decisions, follow established policies and union contract requirements, and provide excellent customer service to employees, supervisors, and program staff.
• Show detail-orientedness, proficiency with technology, and capability to balance independent work with collaboration to ensure critical shifts are filled and programs remain fully supported.

Requirements

• Ability to read, write, and understand English.
• Preference given to individuals who are currently or have worked for CC Staffing.
• Understanding of union requirements for filling shifts, or ability to understand.
• The ability to have the competencies necessary to: Quickly assess situations and develop plan, Work within Deputy Dispatch software, Clearly document all call responses, Communicate clearly and effectively both orally and in writing, Sufficient manual dexterity and physical ability to perform duties, Adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Pass a pre-employment drug screen and background check.
• Must generally have the ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs, with reasonable or no accommodation.
• May be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Adhere to agency's non-discrimination policies.
• Effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat each individual with respect and dignity.

Qualifications

• Ability to read, write, and understand English.
• Preference given to individuals who are currently or have worked for CC Staffing.
• Understanding of union requirements for filling shifts, or ability to understand.
• The ability to have the competencies necessary to: Quickly assess situations and develop plan, Work within Deputy Dispatch software, Clearly document all call responses, Communicate clearly and effectively both orally and in writing, Sufficient manual dexterity and physical ability to perform duties, Adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Pass a pre-employment drug screen and background check.
• Must generally have the ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs, with reasonable or no accommodation.
• May be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Adhere to agency's non-discrimination policies.
• Effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat each individual with respect and dignity.

Skills

• Proficient in Microsoft Office Suite software (Word, Excel and Outlook).
• Ability to learn scheduling software.
• Ability to multi-task and to prioritize duties and tasks.
• Ability to manage time in order to meet deadlines.
• Ability to maintain accurate records and necessary paperwork.
• Ability to respectfully communicate with a wide variety of individuals.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability to understand and follow directions.
• Ability to apply principles learned to new situations.
• Ability to display a non-judgmental attitude.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to work courteously and effectively communicate with the general public, clients, medical personnel, corrections personnel, police, co-workers, and all other individuals encountered within the scope of work.

Benefits

• Incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!
• A generous paid time off plan beginning at 4 weeks of PTO accrual per year!
• Accrual amount/rate increases with longevity. Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).
• An amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage. Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

Pay

$22.05 - $29.25/hr

Schedule

Saturday - Wednesday, 11:00pm - 7:30am (Thursday and Friday off)

Location

Administration - 121 NW Everett St, Portland, OR 97209

Company

Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing or at risk of homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing, and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

Payroll Information

This role is a Union Represented position through; American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here www.afscme.org

Recruitment Process

Seniority Bid Window: Opens: 06/16/2026 Closes: 06/24/2026