Deputy Director of Housing Connect

About the Agency

The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. HPD maintains building and resident safety and health, creates opportunities for New Yorkers through housing affordability, and engages New Yorkers to build and sustain neighborhood strength and diversity.

Your Team

The Office of Housing Access and Stability (HAS) consists of the divisions of Housing Opportunities & Program Services, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. HAS ensures fair, efficient, and transparent access to affordable housing, providing subsidies, placement services, and tools that connect New Yorkers to affordable housing and supporting vulnerable households in subsidized housing.

Your Impact

In this role, you will help ensure the fair and equitable distribution of the affordable rental and homeownership opportunities HPD creates. The agency requires that newly constructed and vacant rehabilitated units are offered through a lottery process, which is conducted by qualified marketing agents and monitored by HPD’s Housing Connect Program.

Your Role

The Program is seeking a Deputy Director to supervise a team of Project Managers in the monitoring of lotteries and tenant/homebuyer approvals for affordable rental and homeownership units.

Responsibilities

• Supervise a team of Project Managers, ensuring that new rentals/sales and re‑rentals/re‑sales are processed in a timely manner and in accordance with HPD’s Marketing Guidelines.
• Provide regular status reports to the Director on the progress of projects from the start of the marketing process through the successful lease‑up or sale of all units in a development and the progress of mini lotteries for re‑rentals and re‑sales.
• Ensure programmatic compliance by managing a team of project managers who evaluate income eligibility of applicants, review marketing agents’ processing of Housing Connect applicants, and perform on‑site reviews to audit applicant records.
• Oversee the marketing of projects by reviewing marketing and management plans, conducting marketing conferences with project owners, managers, internal and external parties, and coordinating with the Project Managers to monitor lease‑up timetables.
• Monitor NYC Housing Connect and application lotteries for advertised projects.
• Maintain and update project records.
• Handle inquiries and complaints from applicants, public officials, and the public.
• Coordinate with other HPD Departments on regulatory issues regarding assigned projects.
• Develop and maintain positive relationships with HPD’s external clientele, including project owners, managers, and tax credit investors.
• Attend community board meetings and give presentations on the marketing process.
• Occasional local travel to assist with oversight of lotteries and onsite reviews of marketing agents’ and developers’ project records.

Preferred Skills

• Strong leadership and management skills; 3+ years’ experience managing staff preferred.
• Keen analytical ability and attention to deadlines and details.
• Outstanding organizational and communication skills (oral and written).
• Strong relationship management skills with the capability to de‑escalate conflict.
• Excellent computer skills.

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community‑centered activities related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community‑centered activities related to the duties described above; or
• Education and/or experience equivalent to either of the above.
• All candidates must have at least one year of experience as described in the first option.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. City employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Discuss the residency requirement with the agency representative at the time of interview.