Deputy Director - Employee Services and Quality Assurance

About the role

The ESQA Deputy Director oversees and manages critical functions associated with the water and sewer funds. The Division consists of approximately 125 full-time employees and operates with an approximate budget of $27.5 million.

Responsibilities

• Represent the Department before a variety of governing bodies within the city, including oversight committees, City Council, Civil Service Commission, etc.
• Participate in negotiations with a variety of water and wastewater agencies and work closely with elected officials, community leaders and representatives from those agencies to achieve resolution or decisions.
• Representing the Division and Department at various industry and professional forums.
• Establish and coordinate Department administrative policies within assigned areas of responsibility.
• Provide leadership and direction to subordinate staff, including assigning work, setting priorities, monitoring performance, and ensuring timely and effective completion of responsibilities.
• Oversee staff development through coaching, training, and performance evaluations, while fostering a collaborative and high-performing team environment.

Requirements

• Bachelor’s degree in business administration, Business Management, Public Administration or a related field, AND A minimum of eight (8) years of progressively responsible supervisory and(or) professional management experience in finance or management that demonstrates the ability to work in a dynamic environment with a large and diverse workforce.

Qualifications

• Substantial, progressively responsible management experience, preferably with substantial City of San Diego experience in internal support services, human resources, finance, quality assurance, development and monitoring.
• Experience in Safety, Training, managerial experience in strategic business planning, performance metrics and measures.
• A commitment to public service, fiscal responsibility, and innovation in government.
• Excellent problem-solving skills, with the ability to proactively identify and support creative and viable business solutions.
• The ability to balance competing interests in a regulatory and political environment.
• A focus on enhanced customer service and customer satisfaction.
• Excellent written and verbal communication skills.
• The ability to work effectively with internal customers, regulating agencies and elected officials.
• Strong leadership skills, with the ability to successfully interact with a wide variety of stakeholders.
• Demonstrated commitment to quality improvement and performance excellence;
• An Active and genuine commitment to managing diversity in the workplace and encouraging high performing teams.

Skills

• Strategic business planning
• Performance metrics and measures
• Customer service and satisfaction
• Leadership and team building
• Problem solving and decision making
• Communication and interpersonal skills

Benefits

The City offers a robust benefits package that includes:

• Defined retirement plan, including pension reciprocity, dependent on an employee’s eligibility status (new hire, rehire, etc.)
• A wide variety of cafeteria-style health and wellness plans or in-lieu cash waiver.
• 11 paid City holidays per calendar year and 1 floating holiday per fiscal year.
• Approximately 176 hours of paid annual leave for an employee’s first 15 years of service, and approximately 216 hours for 16+ years of service.
• Up to 24 hours of paid discretionary leave per fiscal year.
• Up to 320 hours of paid Parental Leave per childbirth or placement of a child.
• Up to 40 hours of paid Bereavement Leave per fiscal year.
• Tuition reimbursement up to $2,000 per fiscal year, and complimentary LinkedIn Learning professional development opportunities.
• Free transit pass (including MTS Trolley, MTS Bus, and all Rapid and Rapid Express bus services).
• Access to premier City golf courses at a discounted rate.
• Reduced-rate fitness center memberships.
• City-paid life insurance.