Dept of Medicine Systems Trainer

About the role

The Department of Medicine (DOM) Systems Trainer contributes to AHF by ensuring staff at all healthcare centers are fully prepared to use the Athena EMR and other key healthcare systems accurately, confidently, and in alignment with organization-specific workflows. By equipping providers, nurses, and clinical and non-clinical staff with the necessary skills, you directly support high-quality patient care, compliant documentation, and efficient HCC operations. The DOM Systems Trainer enhances the reputation of AHF by delivering engaging training, maintaining up-to-date educational materials, and ensuring consistent system usage across all regions. Through effective workflow coaching and data-driven monitoring, you will help improve performance, reduce errors, and strengthen the overall patient experience. You will be a passionate advocate for AHF's top initiatives and ensure that the AHF Core Values and Mission stay top of mind in all activities.

AHF operates in a collaborative organizational structure where staff are accountable to multiple leaders. The DOM Systems Trainer will work as part of a close-knit team to deliver comprehensive DOM systems training while reinforcing workflows and compliance requirements.

Responsibilities

• Maintain training materials, job aids, and eLearning in collaboration with IT and Learning & Development (L&D).
• Conduct refresher and update trainings following system or policy changes.
• Track and report training completions.
• Identify performance gaps and opportunities for improvement.
• Provide on-site and virtual support during go-lives and system updates as needed.
• Ensure training aligns with real-time configurations and best practices.
• Proactively recommend workflow enhancements to improve performance.
• Simplify complex workflows into clear, actionable learning for staff.
• Communicate professionally across teams and build trust with clinical and operational leaders.

Requirements

• Deep proficiency with Athena EMR and other DOM systems.
• Strong project management skills.
• Experience with adult learning principles and interactive facilitation.
• Ability to adapt in a dynamic environment and support a collaborative organizational structure.
• Strong organizational skills.

Qualifications

The ideal candidate can simplify complex workflows into clear, actionable learning, communicate professionally across teams, and build trust with clinical and operational leaders.