Depository Services Specialist

About the role

The Depository Services Specialist is responsible for the Cash Vault for the Enid, Oklahoma locations.

Responsibilities

• Provides a superior level of customer service to both internal and external client associates for a variety of complex issues and requests on a daily basis.
• Maintains detailed knowledge of department procedures and compliance with Bank policies and procedures.
• Verifies sums of coin and currency received from branches, ATMs, customers, and money from tellers; orders and disburses coin/currency as needed to keep the vault in balance.
• Uses reports generated to keep within goals set for cash on-hand totals.
• Processes state and federal verification requests.

Qualifications

• High School Diploma, or equivalent, required.
• 2-3 years' experience as a teller or similar role in a retail banking environment, or equivalent work experience of 3-5 years, required.

Knowledge, Skills, and Abilities

• General knowledge of basic banking principles.
• Troubleshoot, attention to detail, problem solve and make timely decisions.
• Excellent interpersonal and communication skills, both written and oral.
• Ability to analyze and resolve issues making sound judgments.
• Ability to adapt to changing needs of the department.
• Ability to work with detailed information in an efficient and accurate manner, while meeting established deadlines.