Deposit Quality Assurance Specialist II

About the role

The Deposit Operations Quality Assurance Specialist II ensures the accuracy, efficiency, and compliance of deposit account-related activities while driving innovation through advanced automation tools and AI-driven solutions. This role focuses on strategic process optimization, vendor collaboration, and technology integration to enhance operational performance, compliance, and customer experience.

Responsibilities

• Perform day-to-day tasks associated with deposit accounts and Customer Information File (CIF) services, including reviewing new accounts and executing account-specific changes in compliance with rules, regulations, policies, and procedures.
• Oversee quality assurance initiatives for deposit operations, ensuring accuracy, compliance, and efficiency across all processes.
• Ensure quality assurance policies and procedures specific to deposit operations are clear, concise, and appropriate to support data integrity and regulatory standards.
• Conduct daily reviews of deposit transactions, processes, and documentation to ensure accuracy, efficiency, and compliance with internal standards and regulatory requirements.
• Identify areas of risk, inefficiency, or non-compliance through daily tasks and report findings to management with actionable recommendations.
• Analyze audit reports and prepare detailed summaries and recommendations for process improvement and risk mitigation.
• Collaborate with deposit operations, retail banking, and cross-functional teams to resolve discrepancies and enhance operational workflows.
• Participate in the integration of AI-driven testing solutions and automation tools into the QA lifecycle to reduce manual tasks and improve turnaround times.
• Assist in the development and maintenance of dashboards and performance metrics to monitor automation impact, compliance trends, and efficiency gains.
• Provide training and support to deposit operations and retail staff on quality assurance best practices and updated procedures.
• Serve as a subject matter expert on automation and AI capabilities, providing guidance and training to internal teams related to deposit quality assurance.
• Conduct strategic assessments of operational workflows to identify automation opportunities and present findings to management with cost-benefit analyses.
• Collaborate with technology and automation vendors to evaluate, implement, and optimize solutions that align with organizational goals and ensure seamless adoption of new technologies and adherence to regulatory standards.
• Stay current on product capabilities, system enhancements, regulatory requirements, and industry trends to ensure compliance and operational excellence.
• Assist with system upgrades and maintenance; research and recommend potential changes to improve efficiency and implement approved changes.
• Adhere to strict guidelines and procedures while performing all assigned duties.
• Perform other related tasks assigned to support deposit operations and quality assurance initiatives.

Requirements

• High School diploma or equivalent required. Bachelor’s degree in Banking, Technology, Business, or a related field preferred.
• Minimum of four (4) years of experience in banking, financial services, technology, or a related field, with a strong preference for deposit operations or retail banking experience.
• Proven experience working with automation tools, AI technologies, and vendor management.
• Exceptional attention to detail with a strong commitment to accuracy and data integrity.
• Demonstrated ability to collaborate effectively with cross-functional teams in a fast-paced environment.
• Strong analytical and strategic thinking skills, with the ability to communicate complex information clearly and effectively to senior leadership.
• Excellent interpersonal and customer service skills, including prior experience supporting customers remotely.
• Proficiency with operating systems, internet browsers, and Microsoft Office applications; familiarity with banking systems is preferred.
• Strong organizational and time-management skills, with the ability to set priorities, manage multiple tasks, and meet deadlines.
• Experience with online and mobile banking applications, including familiarity with multi-factor and risk-based authentication methods.
• Strong problem-solving and troubleshooting skills with the ability to identify issues, recommend solutions, and support process improvements.

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals

Pay

USD $24.00 - USD $27.00 /Hr.