Deposit Operations Specialist II

Supports complex deposit operations functions to ensure accurate processing, regulatory compliance, and high-quality service delivery. This role requires advanced operational expertise, cross-functional collaboration, and subject matter knowledge in designated focus areas such as Deposit Escrow, IRA/HSA, and Abandoned Property.

Responsibilities

• Perform complex deposit operations with accuracy, timeliness, and attention to detail
• Support audits, reporting, and documentation efforts across assigned functions
• Ensure compliance with internal policies, regulatory requirements, and IRS guidelines for assigned products
• Manage due diligence, escheatment processes, and legal or regulatory inquiries as applicable
• Serve as a resource for specialized products including escrow, IRA/HSA, IOLA/IOLTA, and abandoned property
• Provide guidance and technical assistance to branches, call centers, and internal partners
• Develop and maintain procedures, training materials, and reference documentation
• Partner with IT, Marketing, Legal, Audit, and other internal teams on system updates, testing, and initiatives
• Identify process gaps, recommend enhancements, and support implementation of operational improvements

Qualifications

• High School Diploma or equivalent required; Associate’s Degree in a business-related field preferred
• Minimum of three years of banking or relevant financial services operations experience, with demonstrated proficiency in deposit operations
• Advanced knowledge of account maintenance, regulatory requirements, and complex operational processes
• Strong analytical, problem-solving, and professional communication skills
• Proficiency with Microsoft Office applications and core banking systems
• Ability to work independently and collaboratively in a deadline-driven, fast-paced environment
• Commitment to accuracy, quality, and exceptional internal and external client support
• Specialized certifications related to IRA, HSA, or other assigned products preferred

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals

Pay

USD $23.50 - USD $28.00 /Hr.