Deposit Operations Representative/Customer Support

About the role

Community bank in Waynesboro seeking candidates for Deposit Operations/Customer Support. Auxiliary responsibilities include daily pick up/delivery/distribution of mail and back-up to the main switchboard.

Responsibilities

• Relieving/filling in at the switchboard on a regular basis
• Pick-up/delivery/sort mail twice/day on a fixed schedule
• Providing account information to customers and co-workers by phone and in person
• Contacting customers with returning bank statements
• Maintaining a call log and spreadsheet for returned bank statements and mail pick-up and delivery duties
• Other duties could be assigned at a later date

Expectations

• Perform all job duties and responsibilities as assigned
• Follow all safety rules and banking regulations, policies and practices
• Regular attendance according to the work schedule (8a to 5p with flexibility to work after 5p) is necessary and essential
• Receiving detailed information verbally, in person and by telephone
• Extensive reading and computer use is expected the majority of the time

Qualifications

• At least six months' steady customer service experience
• A working knowledge of Word and Excel is important
• Familiarity with Horizon would be a plus
• Job experience with debits and credits would be ideal
• Necessary skills include organization, self-motivation, and effective communication and interpersonal skills as job requires daily contact with co-workers and customers by phone and in person
• Must be able to meet the physical requirements (i.e. walking to/from post office and Main Office, lifting up to 40 lbs. although that's a maximum and not daily, carrying sometimes cumbersome objects, pushing/pulling cart) of sorting and delivering mail and packages for system-wide distribution according to an established schedule