Deposit Operations Quality & Support Analyst

Responsibilities

• Partner with project managers and stakeholders to gather, document, and validate business requirements.
• Develop process flows, procedures, test scripts, and operational documentation.
• Participate in system implementations, upgrades, and process improvement initiatives.
• Conduct data analysis and reporting to support decision-making and identify efficiencies.
• Perform post-implementation validation to ensure solutions meet business requirements and deliver expected benefits.
• Support management and ensure adherence to risk and compliance standards.
• Provide daily support across Deposit Operations, including account maintenance and exception processing.
• Assist with ACH processing (origination, monitoring, exceptions) and ensure NACHA compliance.
• Support Wire processing (domestic and international) with appropriate controls.
• Provide support for Electronic Banking services (online banking, mobile banking, remote deposit capture).
• Assist with Cash Management onboarding, servicing, and annual product reviews.
• Perform CD and IRA servicing, including contributions, distributions, transfers, and renewals in compliance with regulations.
• Responsible for monthly metric reports & monitoring.
• Respond to internal and external inquiries with professionalism and accuracy.
• Evaluate existing processes and recommend improvements to increase efficiency and reduce risk.
• Create, update, and maintain procedures, training materials, and communications.
• Stay informed on industry trends, regulatory updates, and emerging technologies as they relate to the Deposit Operations tasks and functions.

Qualifications

• Minimum 5 years of banking operations experience in Deposit Operations or related areas.
• High school diploma required; Bachelor's degree or relevant certifications preferred.

Preferred Skills

• Business Analyst certification or relevant analytical/project experience preferred.
• Strong knowledge of ACH, Wires, Electronic Banking, Cash Management, and CD/IRA processing.
• Understanding of IRA regulations and NACHA rules.
• Experience with core banking systems (Jack Henry preferred).
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Adobe Acrobat.

Benefits

• Competitive Medical, Dental, Vision Coverage
• 401(k) Retirement Plan with 4% Match
• Company Paid Life, STD, and LTD
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
• 12 Paid Holidays
• Tuition Reimbursement
• Company Events and Picnics