Deposit Operations Analyst

Essential Duties And Responsibilities

• Provide customer service to internal and external customers by answering inquiries and solving problems related to bank accounts, data processing, and image retrieval.
• Handles daily tasks including but not limited to review of holds, stop payments and wires, monitoring returned mail, processing garnishments and levy requests, entries and reconcilements.
• Aid other Operations staff by performing delegated tasks and necessary back-up and overflow coverage.
• Make appropriate recommendations for procedural changes to help achieve efficiencies and to stay current and consistent with new regulations, policies, procedures, and audits.
• Additional responsibilities as assigned.

Qualifications

• To perform this job successfully, an individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company.
• Experience And/or Education: High School Diploma or equivalent, Previous banking experience, preferably in retail and operations, Familiarity with Bank products, regulations, and internal operations.
• Strong interpersonal skills to resolve complex problems effectively with customers and employees.
• Competencies: Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills. Analytical - Synthesizes complex and diverse information; collects and researches data; uses intuition and experience to complement data. Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality. Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Adaptability - Adapts to changes in work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.