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Jobs · Information Technology · Missouri

Deposits Implementation & Support Analyst

Jack Henry · Springfield, MO · 2 wk ago
Information TechnologyFull-time

About the role

The Jack Henry ArgoKeys Deposits Installation & Support team is seeking a Retail Banking Install & Support Analyst to join their dynamic team. This position involves working onsite and remotely with clients during installations and support, as well as providing client support for complex issues.

Responsibilities

  • Analyzes the customer's existing products/processes and consults with the customer to map existing systems to the JHA product.
  • Prepares the customer for the installation, guides them through the process, and provides training or support post-installation.
  • Oversees/systems setup for the customer (e.g., parameter set-up, creation of job files for processing).
  • Supports software users by answering questions on functions, features, and usage of software products. Supports may occur at the customer site or remotely.
  • Communicates the customer's needs/expectations to programmers, team members, and team leaders.
  • Maintains effective communication with customers throughout the entire project/case.
  • Identifies and maintains customer issues and ensures proper resolution. Maintains a customer issue list by application and forwards all to the appropriate personnel for resolution.
  • Prepares training materials and documentation for customers and internal uses.
  • Performs after-hours support on a rotating basis.
  • May perform other job duties as assigned.

Requirements

  • Minimum 5 years of banking experience (front-line customer facing) as a teller, personal banker, or new accounts/customer onboarding at a bank or credit union.
  • Must be able to travel up to 50%, which may include nights/weekends.
  • Must be able to work an on-call rotational schedule as business needs dictate.

Qualifications

  • Associate’s or Bachelor’s degree.
  • Working knowledge of Silverlake.
  • Experience or knowledge in any of the following JHA products: ArgoKeys, CPS, Synergy, Yellow Hammer/FCD, NetTeller/Banno, or Synapsys.
  • Excellent customer service interaction skills.
  • Understanding of retail banking platform processes including new customer onboarding, new account opening, customer and account maintenance, and related workflow.

Skills

  • Strong analytical skills.
  • Detail-oriented and organized.
  • Effective communication skills.
  • Understanding of retail banking platform processes.

Benefits

Jack Henry offers comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. Visit our benefits page for more details.

Pay

Details on pay will be provided during the interview process.

Schedule

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO; Birmingham, AL; Louisville, KY; Charlotte, NC. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

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