Deposit Operations & Delivery - Documentation Support Specialist I

About the role

This position may be located in-house in our Town Pavilion (Kansas City, Missouri) OR Lubbock, TX locations. This is NOT a remote position.

Responsibilities

• Manage specialized work efficiently, with confidence and competence.
• Show above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time.
• Take work seriously, have a strong sense of duty, and be disciplined.
• Work in a somewhat faster-than-average pace with detailed, specialized work being the major focus.
• Require clearly defined work, responsibilities, and reporting relationships, ongoing and thorough training opportunities to develop expertise and increase confidence.
• Receive frequent expressions of appreciation for competence, conscientiousness, and loyalty.
• Work in a stable environment with security, planning, focusing, and completing tasks on hand.
• Need direction, training, and support when changes in work occur.
• Approach work with a conservative, careful, and cautious attitude.
• Review all consumer deposit account documentation for accuracy, completeness, and compliance to policy, procedure, and regulations.
• Perform required deposit account maintenance on the core system.
• Ensure client data is maintained at the highest level of consistency and accuracy.
• Archive all account documentation electronically.
• Maintain and improve quality by achieving performance goals.
• Support Enterprise Resource Center associates with new deposit account processes and questions including account titling, documentation, and bank regulations.
• Build a great rapport with fellow associates, treat others with respect and consideration regardless of their status or position.

Requirements

• High School Diploma
• 1+ years of relevant job experience

Desired Qualifications

• Associates Degree
• Banking experience
• 2+ years of relevant job experience

Skills and Abilities

• Think analytically and apply critical thinking skills to issues.
• Technologically adept with the ability to learn and use technical applications to perform and improve job duties.
• Prioritize competing demands and effectively manage multiple tasks and/or projects.
• Self-directed and motivated to accomplish tasks, meet objectives, and commit to timelines.
• Responsive and flexible; ability to adapt to changes in the work environment and modify approaches or methods to best fit the situation.
• Developed and proven organizational skills with ability to utilize time efficiently.
• Strong client service skills with the ability to interact in a professional manner with internal clients.
• Proficient in MS Office applications which include Outlook, Word, Excel.

Benefits

The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.

Qualifications

All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.