Deployment Strategist

The Role

You're not here to “implement software.” You're here to transform how hospitals run.

You own the entire journey between contract signing and full adoption. You’ll be on-site constantly with CNOs, nursing directors, IT, ops leaders, and frontline staff — mapping workflows, aligning stakeholders, driving change, and ensuring Vitalize becomes mission-critical. You are our customer's first true interface with the company, and the single biggest driver of revenue activation and ROI.

We believe deployments can be a key differentiator. We charge mid–six figures just for deployment because hospitals rely on this process to unlock millions in savings. You’ll be the person designing, executing, and improving that engine.

What We're Looking For

• Relentless operator. You run toward ambiguity, not away from it. You move fast, solve problems independently, and adapt without losing sight of outcomes. You ship, learn, iterate.
• World-class communicator. You can brief a CNO, align an IT director, and coach frontline nurses — sometimes in the same afternoon. You translate complexity into clarity and build trust at every level of a multi-stakeholder enterprise.
• Insatiably curious. You don’t accept surface-level answers. You dig until you understand how the hospital actually works — the politics, the workflows, the incentives, the hidden constraints. You uncover the real problem, not the loudest one.
• Structured but flexible. You build systems, not rigidity. You bring order to chaotic environments, create processes that scale, and know when to bend them to reality.
• Customer-obsessed to the core. You want to be on-site. You want to see the workflows. You remember details because you care. Your energy comes from being close to the problems and driving change with the people who feel it.
• Tech-fluent (preferred, not required). You don’t need to code, but you should be comfortable navigating integrations, understanding the basics of feasibility, and communicating clearly with engineering about how real-world workflows translate into product.

Growth Trajectory

As we scale from 20 to 200+ hospitals, you’ll become a key leader in shaping Vitalize’s deployment motion. You’ll build and manage a team of Deployment Strategists, lead our most complex and highest-stakes enterprise rollouts, and set the standard for how Vitalize lands successfully at large health systems.

As we launch new product lines and expand within existing customers, you’ll own the deployment strategy for upsells, expansions, and multi-product rollouts — the moments that unlock multi-million-dollar ARR and long-term customer success.

You’ll define how Vitalize deploys at scale — and directly influence the company’s ability to grow.

Location

San Francisco HQ (in-person).

~50% travel to customer sites because you want to. If you're remote, you're in-person more often.

Benefits

• Medical, dental, and vision insurance
• 401k and 401k match
• Flexible PTO
• Bi-annual company retreats
• Free Lunch and Dinner in-office
• Relocation Bonus ($5000)
• Reimbursement for desk setup, gym subscription, and commute