Deployment Strategist

About the role

We're hiring multiple Deployment Strategists to expand our deployment team. You'll work directly with the CPO and own the customer relationship from the moment a deal closes: onboarding, activation, training, and the expansion that follows.

Responsibilities

• Own onboarding from signed contract through go-live, as the single point of accountability for getting a customer activated.
• Run discovery with new customers: map how their BD, capture, and proposal teams operate, then build a deployment plan around their org structure, procurement workflow, and compliance constraints.
• Translate a customer's workflow into product configuration, training, and a measurable path to value.
• Drive expansion and renewals through documented ROI to new teams and use cases.
• Carry customer feedback into product, pricing, and roadmap decisions, and turn cross-account patterns into go-to-market input.
• Work closely with the Product Engineering team to improve the product.

Requirements

• 3+ years in Customer Success, Professional Services, Implementation, or Account Management at a high-growth B2B SaaS company — owning complex enterprise accounts with multiple stakeholders and long timelines.
• Credible with senior buyers and government officials, and able to move a deployment forward without formal authority.
• Government-contracting fluency, or a fast path to it. You know how to build a compliance matrix, can explain the difference between a GSA Schedule and an OTA, and understand the recompete calendar and red-team review.
• Technical enough to understand APIs, data flows, and product configuration.

Qualifications

• Nice to have: experience deploying software residing in FedRAMP, IL, or other regulated environments; a background in government contracting, the military, or the intelligence community.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Experience with customer success methodologies and tools.
• Understanding of government contracting processes and regulations.

Benefits

Medical, vision, and dental coverage, unlimited PTO, Brooklyn Navy Yard office, 3+ days a week in person, with travel to customer sites (roughly 25%, around onboardings and key reviews).

Pay

$100,000–$150,000 base salary, additional performance bonus, meaningful equity stake in a well-funded, fast-growing startup.

Schedule

Hybrid (3+ days/week in office), open to remote.