Deployment Strategist

About the role

As a Deployment Strategist for our public sector book, you'll be the trusted advisor to federal agencies and law enforcement as they scale investigative capabilities on TRM. The Impact You Will Have:

• Draft and send client alerts on new sanctions designations within hours of release.
• Turn around same-day guidance for stuck customer traces, walking them through TRM methodology.
• Respond to urgent questions same-day and stand up tailored training within days.
• Owning a portfolio of public sector accounts, serving as the trusted bridge between TRM and government missions.

What We’re Looking For

• Prior experience on the government side as a former LE, IC, or agency analyst, or an embedded contractor, with hands-on crypto-tracing or blockchain investigative experience and the ability to validate others on their crypto trace and guide them to the right methodology.
• Experience working with government or other high-trust, high-stakes customers where you owned the relationship end to end: driving adoption and enablement, and doing the work that sets up renewals and expansion (even if you weren't the one negotiating contracts).
• A strong communicator and trainer who can break down complex investigations for analysts of varying skill levels and stand up onboardings and trainings that drive adoption.
• Fluent with AI tools and able to use them as a force multiplier, with the judgment to verify what they produce.

About The Team

Customer Success team led by Stephanie Ashford, Head of Deployment Strategy, NA Public Sector. 30+ people globally. Async-first with core overlap for D.C. customers requiring real-time responsiveness. Customers include federal agencies, law enforcement, and financial institutions. Culture emphasizes ownership, deep product knowledge, and sustained partnerships. Team Operating Rhythms: Async-first with rapid real-time response on time-sensitive issues. Weekly team syncs and customer check-ins around government hours. On-call rotation for urgent escalations and time-sensitive events. Quarterly business reviews with government account contacts.

On-Call Responsibilities

• Rotating shifts covering government business hours with D.C. core overlap.
• On-call frequency: 1-2 weeks per month, emphasis on weekend/off-hours during major updates.

Life at TRM

We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, You Should Expect:

• Priorities and targets to change quickly as we experiment and iterate.
• Work that often requires operating with a high degree of ambiguity.
• A high level of personal ownership and accountability.
• Close collaboration across teams and functions.
• Frequent, high-touch communication.
• Creative problem solving and out-of-the-box thinking.
• A pace that rewards urgency, adaptability, and outcomes.

Leadership Principles

• Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly.
• Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end-to-end, and invest in getting better everyday.
• Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one-team mindset — giving and receiving feedback to make the team stronger.

Join our Mission

At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast.

Privacy Policy and Additional Information

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