Deployment/Availability Coordinator

About the role

Join GDIT as a Deployment/Availability Coordinator for a career where your growth is just as important as the mission you support. Your work will be impactful to the mission of USSTRATCOM, overseeing IT services and network support for critical national security initiatives.

Responsibilities

• Manage and coordinate the planning, scheduling, and successful deployment of IT systems, applications, and solutions.
• Collaborate with change management, release management, and development teams to ensure smooth transitions of changes from development into production environments.
• Oversee the development and documentation of deployment plans, schedules, and rollback strategies.
• Monitor and analyze deployment issues, ensuring swift resolution and capturing lessons learned for future improvements.
• Make recommendations for Key Performance Indicator additions or modifications to improve the accuracy of SLA reporting.
• Aid the Task Manager in collection and calculation of SLA metrics.

Requirements

• Create, implement, and monitor availability management processes to ensure IT services meet and exceed agreed-upon service level agreements (SLAs).
• Develop and maintain availability and reliability plans for critical IT services, driving improvements where needed.
• Conduct availability risk assessments and report on service availability trends, vulnerabilities, and potential performance improvements.
• Work closely with infrastructure, operations, and incident management teams to resolve performance and availability issues quickly.

Qualifications

• BS degree; may be substituted for additional years of experience
• 3+ years of IT/DoW administration or service management experience
• Security Clearance Level: Top Secret with SCI
• Required Certifications: ITIL 4 Foundation certified within 9 months of start; GFACT or CND or Security+ or GSECL

Skills

• Strong experience in ITIL framework, specifically ITIL 4, with preference for holding ITIL certifications (e.g., ITIL 4 Foundation, ITIL 4 Specialist or equivalent)
• Familiarity with ITSM tools (e.g., ServiceNow)
• Proficiency in analyzing data and producing actionable insights to improve IT services
• Exceptional written and verbal communication skills
• Proven ability to work collaboratively with cross-functional teams
• Strong analytical and problem-solving skills
• Excellent time-management and organizational skills
• Incident response and root-cause analysis

Benefits

• 401(k) with company match
• Educational Assistance and eLearning
• Flexible work week
• Full flex work weeks where possible
• Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Pay

The likely salary range for this position is $79,050 - $106,950. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule

Scheduled Weekly Hours: 40

Location

Offutt AFB, NE