Workstation Deployment Coordinator

About the role

Thrive has an established team for workstation builds. The Workstation Deployment Coordinator is responsible for processing and scheduling service requests within Thrive’s case system. This includes collaboration with Thrive clients and internal teams to ensure accurate and timely delivery of services. While IT, dispatch, scheduling, and logistics experience would be beneficial, this role is open to the right entry-level candidate.

Responsibilities

• Processing, scheduling, and coordination of workstation deployment requests.
• Coordinating with clients on collection of required build information and shipping of workstations to their intended destination.
• Coordinating deployment efforts with members of the Workstation Deployment Center and other teams within Thrive.
• Actively managing the build queue for assigned Workstation Deployment Engineers.
• Maintaining awareness of the Workstation Deployment Center backlog and ensuring team leadership is informed as needed.
• Assisting in the escalation of tasks as needed.
• Assisting in the ongoing development of Workstation Deployment Center processes as they relate to this job role.

Requirements

• Prior IT experience beneficial.
• At least one year of dispatch, scheduling, or coordination experience preferred.
• Proficient with Microsoft Office products.
• Experience with ServiceNow or other ticketing/case management software beneficial.
• Ability to handle and prioritize multiple tasks concurrently.
• Strong attention to detail.
• Excellent written and oral communication skills.
• Direct customer service experience.