Deployment Coordinator

About the role

This position is responsible for leading weekly planned and emergency deployments for PPL Customer Service applications. The Deployment Coordinator orchestrates pre-deployment activities, secures required technical resources, and maintains comprehensive deployment documentation while facilitating cross-functional communication and readiness.

Responsibilities

• Lead weekly planned and emergency deployments for PPL Customer Service applications
• Orchestrate and coordinate pre-deployment activities
• Secure required Cloud support, Database support, and other technical resources
• Maintain deployment schedules, checklists, implementation plans, and readiness tracking materials
• Maintain a deployment registry documenting successful, failed, and postponed deployments
• Conduct weekly business touchpoint meetings to review test plans, confirm post-deployment validation coverage, and align teams on deployment readiness expectations
• Facilitate deployment readiness meetings and go/no-go discussions
• Coordinate deployment communications and post-deployment follow-ups
• Collaborate with Scrum Masters across the value stream to support successful releases
• Remove technical barriers before and during deployments
• Assist business partners with deployment-readiness troubleshooting, including access and permissions issues affecting QA test scripts
• Coordinate validation activities and confirm completion of smoke testing, business verification, and operational handoffs
• Work with cross-functional teams to drive accountability and maintain Root Cause Analysis outcomes
• Maintain communication among vendors, contractors, and PPL IT
• Minimize QA environment overlaps and mitigate dependency risks that could delay application releases
• Identify and escalate deployment blockers, schedule conflicts, environment readiness concerns, risks and issues, required approvals, and open action items
• Drive deployment issues and action items through successful completion

Key Skills

• Strong understanding of deployment, release, change, and implementation coordination practices
• Ability to organize complex deployment activities across multiple teams, systems, environments, vendors, and contractors
• Skilled in managing deployment schedules, checklists, dependencies, risks and issues, approvals, action items, deployment records, and recurring communication cadences
• Strong written and verbal communication skills
• Experience preparing stakeholder updates, organizational deployment communications, and executive-ready status summaries
• Strong analytical, organizational, troubleshooting, and problem-solving abilities
• Familiarity with production support, DevOps, change management, QA environments, application release environments, and post-deployment validation practices

Agile / Digital Experience

• Support Agile delivery teams and coordinate release activities across sprints, program increments, projects, and value stream milestones
• Understand relationships and responsibilities across Product Owners, Scrum Masters, technical leads, testing teams, operations, business stakeholders, vendors, and contractors
• Manage release readiness, deployment tasks, implementation dependencies, test plan alignment, and validation activities within backlogs or release plans
• Coordinate cross-functional release activities to ensure alignment between Agile delivery and deployment requirements

Qualifications

• Strong communication skills with the ability to align cross-functional teams and employees at all organizational levels
• Ability to communicate deployment timing, readiness, risks, responsibilities, and required decisions effectively
• Collaborative coordinator who keeps teams organized, informed, accountable, and focused on successful implementation outcomes
• Ability to build effective working relationships across teams with different operating models, priorities, and team dynamics
• Strong stakeholder management and coordination skills

Schedule

• Flexible schedule with availability to support deployments from 9:00 PM to 12:00 AM once or twice per week
• Willingness to provide occasional weekend support for larger releases

Mindset & Behaviors

• Proactive, organized, and detail-oriented approach to deployment coordination
• Keep teams aligned, informed, and prepared for upcoming releases
• Comfortable working in environments with ambiguity and changing priorities
• Adapt quickly to changing dependencies, risks, and deployment conditions
• Open to learning different aspects of the organization and understanding how teams work together to support multi-year PPL systems expansion
• Anticipate deployment risks and drive follow-through without requiring direct authority
• Promote transparency, accountability, clear communication, positive attitude, and a team-first approach
• Remain calm under pressure and focused on executing clean, well-coordinated deployments