Department Technician I/II-Human Resources (Substitute Support)

Summary

Responsible for providing high-quality customer service to a high volume of applicants, employees, substitutes, and retirees of Poudre School District. Supports the district's Substitute Program and Human Resources Department through technical system support, clerical assistance, and coordination of substitute onboarding, licensure tracking, and events.

JOB TASKS

Support the district's substitute system (SmartFind Express) by assisting with the placement of licensed and classified substitutes. Provide support with hiring, onboarding, offboarding, licensure tracking, and coordination of long-term substitute assignments. Assist with substitute hiring events, orientations, town halls, and appreciation events. Provide high-volume support via phone, email, and in-person support with exceptional guest service. Act as a resource for schools, substitutes, contracted agencies, and employees regarding system use, absence reporting, and subbing inquiries. Participate in the substitute support team by attending meetings, conducting site visits, and assisting with data tracking and reporting. Maintain and update classifications, locations, school calendars, sub pay rates, and absence reason codes in SmartFind and Business Plus (HRIS). Process weekly invoices for contracted substitute agencies and non-staff account provisioning. Provide back-up support for HR front desk operations, including staffing support, I-9 processing, fingerprint/background checks, and ID badge assistance. Perform other duties as assigned.

Education, Experience, and Licenses Required

High school diploma or equivalent Two years or more of administrative office experience or related experience, preferably in Human Resources Equivalent combination of education and experience acceptable Associate's degree or higher in human resources, business administration, communications or related field Four years or more of administrative office experience in Human Resources or K-12 school setting Equivalent combination of education and experience acceptable Questions regarding this posting can be directed to talent@psdschools.org