Department Support Representative

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in exceptional physicians, nurses, staff, and advanced technology. As a dynamic healthcare resource accredited by the DNV, Capital Health includes two hospitals, an outpatient center, a satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group comprises over 600 physicians and providers offering primary, specialty, and hospital-based services.

About the role

Performs administrative activities within established guidelines to support multiple department operations. Coordinates workflow to ensure smooth operation across departments.

The listed pay range reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ based on assigned hours and position status (e.g., part-time).

Responsibilities

• Receives electronic diagnostic testing interpretations, including addendums from physicians, and ensures they are formatted and placed in the correct system within departmental timeframes.
• Monitors patient flow by greeting and checking in patients, verifying accurate scripts and information needed for testing, and facilitates corrections if needed.
• Schedules and confirms appointments as needed to maintain department flow; reschedules patients as required.
• Prepares and prints daily department schedules and medication reconciliation.
• If supporting the cardiology department, makes twice-daily hospital rounds to check/transfer studies on EKG machines and monitors event monitors on floors.
• Completes data gathering for corporate compliance.
• Orders, receives, picks up, and distributes supplies; manages dietary supplies for patients and coordinates housekeeping/linen needs.
• Verifies appropriate diagnosis code, places claims in EMR entering CPT, diagnosis, and supervising physician.
• Ensures all patient identification or demographic information is secure at all times.
• Monitors department(s) supply inventory and orders supplies as necessary.
• Performs other duties as needed.

Requirements

• High school diploma or GED.
• One year of related experience; transcriptionist experience preferred.
• Basic computer skills.

Skills

• Excellent customer service, communication, interpersonal, and organizational skills.
• Detail-oriented with the ability to spot inconsistencies in data.
• Strong understanding of the English language.
• Excellent time management skills and ability to meet deadlines.

Physical Demands and Work Environment

• Frequent physical demands: Pinching/fine motor activities, sitting, keyboard use/repetitive motion, talking or hearing.
• Occasional physical demands: Standing, walking, climbing (e.g., stairs or ladders), carrying objects, pushing/pulling, twisting, bending, reaching forward, reaching overhead, squatting/kneeling/crawling, wrist position deviation.
• Lifting: Floor to waist: 15 lbs; Waist level and above: 10 lbs.
• Sensory requirements: Accurate near vision, accurate far vision, color discrimination, moderate depth perception, accurate hearing.
• Anticipated occupational exposure risks: Bloodborne pathogens, airborne communicable disease, dust/particulate matter.

Pay

Pay Range: $18.21 - $22.74 per hour.

Schedule

Scheduled Weekly Hours: 40 (full-time).

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA): Healthcare FSA, Dependent Care FSA
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & AD&D Insurance
• Disability Benefits: Long Term Disability (LTD), Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit and Parking
• Supplemental Life Insurance: Voluntary Life Spouse, Employee Voluntary Life, Child
• Voluntary Legal Services
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program