Department Supervisor - Outlets at Sparks

About the Role

As a Department Supervisor, you will support the Sales and Profit goals in the store by executing a plan to deliver the best customer experience in the department and overall store. You will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Responsibilities

• Customer Sales & Profit
  • Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Represent yourself and the H&M brand positively during customer interactions.
  • Identify your department's strengths and commercial opportunities, working with your Department Manager to act on them.
  • Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products.
  • Follow up on team promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
  • Ensure correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
  • Handle all admin routines for both people and operations correctly.
• Fashion & Trend Awareness
  • Keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
  • Ensure your team provides product and fashion knowledge during customer interactions.
• Team & Development
  • Retain and share your knowledge and skills with the store team.
  • Collaborate, plan, and work with the in-store Visual Merchandiser team.
  • Give and receive feedback with colleagues to learn, develop, and support each other.
  • Communicate regularly with store colleagues to inform, motivate, and inspire through daily and weekly meetings.
  • Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
• Retail Operations / Visual & Commercial Execution
  • Secure a clean and tidy sales floor and back of house, including stockroom areas.
  • Ensure high fashion quality, visual, and commercial product presentation with good garment care.
  • Maintain good stock levels and provide input on allocation to the Area team.
  • Ensure the full garment cycle—from delivery to garment presentation—and fitting room routines meet internal standards and routines.
  • Maintain and follow best practices for in-store OMNI Services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
  • Secure a strong balance and maintenance of price signs in-store following global and local strategies.
  • Update and maintain back-of-house areas for all colleagues (key information, health & safety, tidiness, etc.).
  • Responsible for the daily opening and closing of the store.

Qualifications

To be a successful Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility. You must be:

• Ambitious and an effective communicator.
• Supportive and an analytical solution finder.
• Capable of working with numbers and managing statistics.
• Achievement-oriented and motivated by performance and competition.
• Truly customer-centric.

Benefits

• 25% staff discount on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401K with company match.
• Commuter benefits, health and dependent care FSA.
• Additional voluntary benefits.

Pay

Expected base salary range is $19.22 - $22.39 hourly.