Department Supervisor

H&M · Waterloo, NY · 1 mo ago

On-siteSales$21.7–$25.28/hrFull-time

About the Role

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Responsibilities

Customer Sales & Profit: Support the total OMNI customer experience, ensure visual and commercial curation according to global guidelines, represent the brand positively, identify commercial opportunities with the Department Manager, promote the Customer Loyalty App and in‑store sustainability initiatives, oversee fitting‑room and checkout routines, and manage admin routines for people and operations.
Fashion & Trend Awareness: Stay up‑to‑date with fashion trends, styles, brands, competitors and influencers; ensure the team provides product and fashion knowledge during customer interactions.
Team & Development: Share knowledge and skills with the store team, collaborate with the Visual Merchandiser, give and receive feedback, communicate regularly through meetings, and ensure procedures, routines, and legal requirements are followed.
Retail Operations / Visual & Commercial Execution: Maintain a clean sales floor and back‑of‑house, ensure high‑quality visual and commercial product presentation, manage stock levels and allocation input, oversee the garment cycle and fitting‑room routines, uphold best practices for in‑store OMNI services and tech tools, maintain price‑signage consistency, update back‑of‑house areas, and handle daily opening and closing of the store.

Qualifications

To be a successful and effective Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility. You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement‑oriented, motivated by performance and competition, and truly customer‑centric.

Pay

Compensation: expected base salary range is $21.70 – $25.28 hourly. EEOC Code: SLS. Pay Status: Non‑Exempt, Hourly.

Benefits

25% staff discount (usable on H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound).
Participation in H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k) retirement plan with company match.
Commuter benefits, health and dependent care FSA, and additional voluntary benefits.

Inclusion & Diversity

H&M is committed to creating inclusive, diverse, and equitable workplaces. The recruitment process considers all diversity dimensions, and candidates are asked not to attach cover letters to avoid unintentional bias.

Company Description

At H&M, our purpose is to liberate fashion for the many. We aim to shape a new world in fashion that unleashes self‑expression. As an H&M colleague you’re encouraged to be yourself, take on new responsibilities from day one, learn skills for life, and pursue your big dreams. The company fosters a culture of inclusion and belonging.