Department Supervisor

About the role

Job Summary: The Distribution Center Department Supervisor is responsible for providing communication, leadership, direction, and timely information to both the associates and management team. This position maintains a high level of safety, quality and department morale. Responsible for employee work assignments.

Who We Are: Discover At Home, the Home and Holiday Décor Superstore with endless aisles of must-have styles at prices so low you won't believe it. We are a dynamic, fast-paced retail brand with exciting career opportunities offering growth and a fun job you’ll love. We boast over 260 retail stores across 40 states, multiple distribution centers, and a modern corporate headquarters located in Coppell, TX. We have open positions that value imagination and diversity, giving people the opportunity to explore, grow, and help shape our future.

Responsibilities

• Coordinate with managers and cross-functional teams to consistently meet or exceed productivity goals.
• Ensure alignment with production targets and efficiency metrics across assigned shifts and operational areas.
• Effectively plan, allocate, and adjust labor resources to maximize throughput, minimize downtime, and maintain a consistent and efficient operational flow.
• Provide ongoing training, daily coaching, and timely recognition to ensure team members meet or exceed performance expectations.
• Address underperformance constructively and promptly, partnering with HR when appropriate.
• Foster a strong culture of safety with full compliance to all safety protocols; promptly resolve safety concerns and maintain a low incident rate.
• Monitor and support high levels of attendance and punctuality; address attendance issues early and effectively to ensure dependable shift coverage and workflow continuity.
• Promote a positive, respectful, and collaborative work environment; build strong team engagement to reduce turnover, enhance morale, and encourage ownership at every level.
• Communicate clearly and consistently with team members, peers, and leadership to ensure strong alignment across shifts and departments; drive transparency, accountability, and operational coordination.
• Uphold high standards of quality and accuracy across all processes, including inbound, outbound, and inventory handling; continuously monitor performance and implement corrective actions where needed.
• Identify operational challenges proactively, escalate issues appropriately, and lead initiatives to improve safety, efficiency, quality, and team performance.
• Facilitate smooth shift transitions through clear, timely documentation, status updates, and alignment on shift goals, metrics, and priorities.
• Take on additional responsibilities as needed to support evolving business needs and leadership initiatives.

Qualifications

• 2+ years of experience in a warehouse, logistics, or distribution center environment
• 1+ year of leadership or supervisory experience preferred
• Strong understanding of warehouse operations, safety standards, and labor management
• Excellent interpersonal, communication, and problem-solving skills
• Ability to lead teams in a fast-paced, high-volume environment
• Proficient in using warehouse management systems (WMS), Microsoft Office, and reporting tools
• Strong organizational and time-management skills with a continuous improvement mindset
• Must be able to read, write and communicate in English
• Ability to lift 75 pounds required

Working Conditions

• Ability to lift a minimum of 50 lbs. individually.
• Ability to work in a non-climate-controlled environment.

Benefits

• Full-Time – All Prior Benefits PLUS Medical Insurance
• Flexible Spending Accounts
• Paid Time Off, Holidays, and Volunteer Time