Department Secretary - SF1

About the role

Principle Duties
Follows established hospital and departmental precautions and procedures in performing all job duties to ensure a safe work environment for patients.
Interacts with others within and outside the hospital to explain department services, policies, and procedures.
Coordinates scheduling and special arrangements and resolves matters within the scope of own authority or as directed by supervisor.
Performs assigned administrative duties to ensure efficient operation of the Preoperative Holding and other perioperative departments as needed.
Triages phone calls pleasantly and courteously, collaborating with professional personnel when appropriate, and accurately relays messages to the appropriate personnel promptly.
Receives visitors to the department in a professional manner, projecting a positive public image.
Assists in facilitating patient flow by appropriately notifying RN staff of patient arrivals, cancellations, etc.
Participates in distributing patient teaching materials, giving instructions to patients as appropriate, and reinforcing information for readiness for surgery.
Maintains inventory and orders office and medical supplies according to knowledge of usage patterns and budgeted allowances.
Prepares and follows up on purchase orders and requests for checks.
Provides secretarial support to ensure an efficient and confidential flow of information for patient's medical records in a flexible and timely manner.
Requests medical records in advance as per protocol, updates medical record requests when add-ons occur on the schedule and notifies Medical Records Dept. of missing charts and chart contents.
Demonstrates ability to efficiently use electronic health records to schedule appointments, communicate results and patient questions to other members of the care team, and perform all appropriate functions as needed.
Accurately enters statistical data to support quality initiatives in the department.

Qualifications

• High School Diploma required, associate degree preferred
• Previous clerical experience preferred
• Exemplifies CARE standards
• Demonstrated a history of excellent customer service skills
• Demonstrated a history of excellent teamwork and proactive work
• Epic/Procedure Pass/InBasket experience preferred
• Ability to speak, read, and write English
• Excellent communication skills
• Computer proficiency

Additional Job Details (if Applicable)

About Brigham and Women's Faulkner Hospital
Brigham and Women’s Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable, and inclusive organization as we aim to reflect the diversity of the patients we serve.

EEO Statement
Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.