Department Secretary

Responsibilities

• Answer telephones in a prompt, courteous and helpful manner.
• Screens all calls. Directs calls to proper staff or areas.
• Takes messages accurately and relay messages promptly.
• Accurately post charges for all outpatient services in appropriate systems.
• Maintain files in accordance with department procedure.
• Prepare copy work for various departments when requested.
• Greet patients and visitors, ascertain needs and respond appropriately as directed by policy and procedures.
• Ensure timely and accurate patient pre-registration, sign-in, activation and re-registration in accordance with system processes.
• Transcribe and type documents, reports, memos, and correspondence as directed.
• Sort and distribute all mail accurately on a daily basis.
• Manage and order office supplies as needed.
• Maintain office equipment, calling for repairs when necessary.
• Provide cross-coverage, as necessary, for benefit verification and patient registration.
• Cover for senior secretary in her/his absence.
• Support customer service and performance improvement goals of the department; collaborate with other caregivers/staff, within and outside the department, to develop means of enhancing patient care and service.
• Maintain standards of confidentiality.
• Participate in unit compliance as related to established standards.

Qualifications

• H.S. Diploma/GED
• Previous experience in secretarial and/or reception duties is required.
• Experience in a healthcare setting preferred.