Department of State Aide 6-E8 - Kalkaska #336

About the role

This role is all about helping people. You’ll work directly with Michigan residents to review their requests, check eligibility, and ensure applications meet requirements. You’ll process a variety of transactions, answer questions, and help customers understand different services and online options. The position offers a meaningful way to serve the community while building a career with the State of Michigan.

Responsibilities

• Review resident requests and verify eligibility.
• Ensure applications meet all required criteria.
• Process a variety of transactions accurately and on time.
• Answer customer questions and provide guidance on services and online options.
• Maintain organized records and documentation.

Schedule

Full‑time position (40+ hours per week) with a varied schedule. Required availability:

• Monday, Tuesday, Thursday, Friday: 8:30 a.m. – 5:30 p.m.
• Wednesday: 8:30 a.m. – 8:00 p.m.
• Occasional travel may be required for relief assignments at other branch offices.

Benefits

Full‑time employees are eligible to participate in the benefits offered by the State of Michigan.

Education

High school diploma or equivalent.

Experience

• Level 6 – No specific type or amount required.
• Level 7 – One year of experience equivalent to a Department of State Aide 6.
• Level E8 – Two years of experience equivalent to a Department of State Aide, including one year equivalent to a Department of State Aide 7.

Requirements

• Application must be submitted through the NEOGOV system.
• Use of artificial intelligence in the selection process is prohibited; violations will result in removal from consideration.
• Failure to attend a scheduled interview without proper notice will result in removal from the process and a six‑month ineligibility period for similar positions.
• All newly hired state employees must pass a pre‑employment drug test.
• Criminal background checks are required; employment is conditional on satisfactory results.
• CDL Knowledge Test Examiner (CDLKTEX) designation requires a nationwide criminal history check, successful completion of formal CDL training and knowledge test, and refresher training/examination every four years.
• SECCHDPOS designation requires U.S. citizenship and a thorough background investigation in compliance with Public Acts 7 and 23 of 2008 and the State‑DHS memorandum.
• Proof of U.S. citizenship must be provided (e.g., certified birth certificate, U.S. passport, Certificate of Citizenship, or Certificate of Naturalization) along with matching photo identification and, if applicable, legal name‑change documentation.
• Position is a security‑checked role; ongoing verification of citizenship and compliance with security requirements is mandatory.
• MDOS is a silver‑level Veteran‑Friendly Employer.