Department of State Aide 6-E8 - Benton Harbor #208

About the role

This role focuses on assisting Michigan residents by reviewing requests, checking eligibility, processing transactions, answering questions, and helping customers understand services and online options.

Responsibilities

• Review requests from Michigan residents and verify eligibility.
• Process a variety of transactions.
• Answer questions and help customers understand different services and online options.
• Ensure applications meet requirements.
• Work accurately and on time while staying organized.

Qualifications

• Education: High school diploma or equivalent.
• Experience:
  • Level 6: No specific type or amount required.
  • Level 7: One year of experience equivalent to a Department of State Aide 6.
  • Level 8: Two years of experience equivalent to a Department of State Aide, including one year equivalent to a Department of State Aide 7.

Requirements

• Must apply through the NEOGOV system; follow instructions in the posting.
• Use of AI in any part of the selection process is prohibited; detection will remove the application.
• Failure to attend a scheduled interview without proper notice results in removal from the selection process and ineligibility for similar positions for six months.
• Pre‑employment drug test required per Civil Service Commission Rule 2‑7.
• Criminal background check required; any offer is conditional until results indicate eligibility.
• For positions designated CDLKTEX: nationwide criminal history background check required prior to appointment; must complete formal CDL training and knowledge test, and pass refresher training/examination every four years.
• For positions designated SECCHDPOS: must be a U.S. Citizen and pass a thorough background investigation per Public Acts 7 & 23 of 2008 and the MOA with DHS; proof of citizenship required (original certified birth certificate, unexpired U.S. passport, Certificate of Citizenship, or Certificate of Naturalization) with matching name and date of birth; name changes must be documented.
• The State of Michigan is a silver‑level Veteran‑Friendly Employer (Michigan Veterans Affairs Agency).
• Reasonable accommodations available; contact the ADA coordinator for the agency if needed.

Benefits

As a full‑time position, you are eligible to participate in the benefits offered by the State of Michigan.

Schedule

• Full‑time: 40+ hours per week, varied schedule.
• Occasional travel may be required for relief assignments at other branch offices.
• Regular hours:
  • Monday, Tuesday, Thursday, Friday: 8:30 a.m. – 5:30 p.m.
  • Wednesday: 8:30 a.m. – 8:00 p.m.