Department Manager Grocery-Valdez

Key Responsibilities & Accountabilities

• Build and encourage superior guest service, providing a continuous attention to guest needs in a prompt, courteous and friendly manner.
• Engage in suggestive selling and other sales techniques with knowledgeable suggestions and professionalism.
• Utilize social media tools to help drive guest loyalty and sales.
• Be knowledgeable on Wine regions, grapes, vineyards and vintages from all over the world and be able to offer appropriate suggestions for food pairings - matching wine with food to maximize a dining experience.
• Acquaint yourself with Spirits and spirit cocktails, having knowledge of recipes and ingredients.
• A good knowledge of Beer, Party Planning and familiarity of the entire store’s amenities is a necessity.
• Engage in continuous education about wine, spirits and beer through ongoing training.
• Remain current on product trends and look for emerging trends which present sales opportunities for the department.
• Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Order wine from vendors; place specialty orders for guests as necessary.
• Restock racks and build case stacks and displays for visual appeal.
• Orders, receives, checks and controls inventory to ensure adequate quantity and quality.
• Maintains an awareness of seasonal and promotional merchandising and plans orders accordingly.
• Interprets reports, completes necessary paperwork, and follows company transmittal procedures.
• May operate checkstand equipment such as cash register and scanner to process customer orders.
• Engages in suggestive selling other sales techniques and bags customer orders.
• May be accountable for proper cash handling procedures and proper accounting of sales.
• Responsible for cost and quality control. Prevents shrink. Ensures compliance with product handling, stocking, display and signing procedures. Encourages and maintains a safe work environment.
• Ensures the proper sanitation and visual appeal of the department.
• Ensures compliance with liquor sales laws.
• Monitors backroom inventory and space security.
• Uses related equipment including: box cutters, compactors, hand trucks and pallet jacks.
• Performs all job duties with honesty and integrity.

Skills And Physical Requirements

• Taking and passing of certification training program and continued ongoing training.
• Good communication skills, good leadership and interpersonal skills, and the ability to maintain composure in dealing with customers and co-workers.
• Knowledge of types, alcohol content, uses and care of liquor department products.
• Awareness of popular drink recipes.

Safety – Sensitive Position

• Work Environment Occasional exposure to 35-40 degrees Fahrenheit while handling products in cooler and while performing receiving duties.