Store Manager

About the role

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. Founded in 1977 by brothers Kevin and Jay McLaughlin, the brand offers classic clothing with current relevance and a retail environment that reflects the town's character. Over 150 retail locations ensure each store is uniquely designed to foster a family-like atmosphere and support local communities through philanthropy and customer service.

Responsibilities

• Act as the Brand Ambassador by embodying the company culture to develop productive and profitable relationships with clients and communities
• Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store
• Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty within communities
• Manage store operations to ensure all aspects run efficiently, creating a profitable and productive business
• Recruit and hire top talent, train and develop teams, conduct performance appraisals, and coach in the moment to maximize sales and motivate team
• Strategize and implement a client outreach plan, utilizing clienteling tools
• Effectively use the POS system to provide exemplary service
• Partner with community organizations and charities to host store events and trunk shows, continuing to build a reputation of being a local and loyal retailer
• Drive sales by demonstrating extensive product knowledge and making appropriate suggestions for clients
• Monitor sales trends and execute plans to maximize sales within the store
• Communicate and execute all direction from Retail Operations and the Corporate Office, prioritizing the workload and ensuring the customer is the top priority
• Merchandise the sales floor to maximize sales while adhering to visual directives and standards
• Maintain a clean and organized store to ensure a great place to work and shop
• Collaborate with District Manager and Human Resources on employee relations issues and performance issues to ensure they are handled in accordance with company policy
• Lead by example and maintain the highest level of integrity at all times

Requirements

• 3+ years of retail management experience preferred
• Bachelor’s degree or equivalent experience
• Strong management and leadership skills
• Strong analytical and problem-solving skills
• Team player with strong communication and interpersonal skills
• Proven track record in achieving sales goals and taking accountability for results
• Possess a positive and self-motivated attitude
• Consistently demonstrate accountability, reliability, and professionalism
• High energy and results-driven
• Adapts positively to change
• Able to multi-task, keeping the customer the top priority
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds