Department Manager

About the role

As a Department Manager at Primark, you will own a department and focus on maximizing its sales, inventory, and standards. You will impact the business daily by managing inventory, moving product according to customer demand, reviewing and managing planograms and period layouts, and being commercially aware (knowing what is trending and ordering merchandise accordingly to drive sales).

Responsibilities

• Manage inventory and move product in accordance with customer demand.
• Review and manage planograms and period layouts.
• Use data to gain full knowledge of department's performance to drive sales and meet targets.
• Manage stock file accuracy for your department.
• Hire, train, coach, and motivate a team of Sales Associates and Team Leaders.
• Keep an eye on the local market to maintain a competitive advantage in price, product, and shopping experience.
• Protect people, property, and premises by securing cash, stock, and property, and having keyholder responsibility including availability for emergency call outs.
• Communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions, and lead teams as a manager daily and in emergencies.
• Provide amazing customer service in English, which includes being able to orally communicate with customers and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Requirements

You will have at least 2 years of retail leadership experience in a fast-paced, high-volume environment and demonstrate strong commercial acumen. Typically, Department Managers join us with retail experience as either a Store Manager, Assistant Store Manager, or Department Manager. You are nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment. You will have strong communication skills and the ability to relate to customer's needs. You will be a role model who can lead, motivate, and inspire the team, building confidence and enthusiasm, enabling the team to deliver excellent store standards and customer service. You will have a proven ability to lead a team and confidently give constructive feedback to others. You will be commercially aware with an understanding of local market, key competitors, and how the use of relevant systems and tools can improve option control and drive sales. You will have good planning and organizational skills, prioritizing and working within agreed timescales.

Qualifications

Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions, and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Skills

Nimble and adaptable, with strong communication and motivational skills. Commercially aware with an understanding of local market, key competitors, and how to use relevant systems and tools to improve option control and drive sales. Good planning and organizational skills, prioritizing and working within agreed timescales. Experience supporting store management with the protection of people, property, and premises by securing cash, stock, and property. Keyholder responsibility including availability for emergency call outs. Ability to effectively manage difficult situations and have good problem-solving skills.

Benefits

We are committed to your success and will provide you with a robust onboarding period. Here, you'll be empowered to succeed. As we rapidly expand across the globe, we'll give you the tools that you need to excel. We'll also offer you competitive benefits and work-life balance – we know your life outside of the store is important.

Pay

The pay range for this role is: $62,400 - $75,920. This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors.