Department Manager

About the role

This role is vital to the operations within the restaurant because you’ll:

• Lead the experience: Handle and oversee crew schedules
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
• Take action first: Take measures around safety, security, inventory, and profitability
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
• Be results oriented: Drive and expect a high level of performance from the team

Responsibilities

• Lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit
• Manage assigned Systems, like Training, Food Safety, and Inventory Management
• Set goals, delegate tasks to your teams, follow up, and report results back to your team and other managers
• Make sure Crew and Managers deliver a great customer experience
• Maintain sales promotions and ensure service staff are trained in service procedures
• Organize the Front Counter McCafé and Drive-Thru areas for the best service
• Ensure the restaurant delivers great quality food to customers, and fast, that food is always safe, and food cost is controlled
• Train kitchen staff in production procedures, including new items that are added to the menu
• Hire qualified crew, train them well, and schedule them to meet restaurant sales and profit goals
• Ensure Crew get off to a good start at the restaurant and are recognized and motivated throughout their time working there

Requirements

• Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment
• You must be 18 years or older to be a manager in our restaurants

Qualifications

Passion for helping and serving others (customers and fellow team members)

Strong customer service and support focus

The ability to communicate effectively and anticipate customer needs; and

To provide solutions and make decisions in a fast-paced environment

Skills

Positive team player with flexible schedules who likes to have fun, passionate about working in the fast-paced McDonald’s environment

Benefits

• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
• Medical, dental and vision coverage available
• Free Uniforms
• Short- and Long-Term Disability, life and accident insurance available
• Free Meals while working
• Discounts to Local Area Attractions

Pay

Competitive pay

Schedule

Flexible schedule