Department Manager

Job Description

The Guest Service Manager is a self-motivated and actively engaged with the restaurant’s employees and demonstrates care, respect, leadership and passion for restaurant’s guests, crew and managers. This candidate provides oversight of the overall customer experience, looking for ways to create feel good moments. The role of the GSM includes responding to customer feedback through all feedback channels, looking for opportunities to improve customer experiences, addressing opportunities for improving service times, digital and delivery experiences, educating customers on promotions and limited time offers, planning and accommodating birthday parties and special events, and building community relations through community events.

• Working in collaboration with restaurant leadership team and crew members, GELs, Crew Trainers, and Shift Managers to improve the guest experience.
• Supporting training initiatives for customer service, drive thru, digital, delivery and front counter speed, service quality, order accuracy and cleanliness.
• Improving customer service metrics, building guest counts, digital transactions, sales, and indirectly responsible for profitability, and reducing controllable expenses.
• Working on the floor as a manager with an intense focus on improving the guest experience.
• Flexibility to work nights and weekends to provide leadership and training support.

Prerequisites

• Mcdonald’s Certified Shift Manager (McDonald’s Leadership Transitions course completion)
• ServSafe Food Safety Handler certification
• 18 years of age or older
• Mcdonald’s DLIM certification preferred
• Previous Department Management a plus
• 1+ years McDonald’s shift management experience preferred

Compensation & Benefits

• Starting wage for a DLIM certified and experienced McDonald’s Department Manager begins at $17.00/hr. plus bonus and benefits described below:
  • Accrued annual vacation time and paid time off (accrual up to 1 week of vacation time, 3 days PTO)
  • Performance-based Department Manager bonus program (up to $500+/month)
  • Annual performance-based merit increases
  • Flexible schedule
  • Medical insurance (three plan options up to $3000 employer annual contribution)
  • Dental insurance
  • Vision insurance
  • Legal assistance
  • Uniform allowance
  • Online High School Diploma/College tuition program (up to $3,000 per year)
  • Advancement opportunities to General Manager

Requirements

• Ability to travel between organization stores and training events.
• Ability to access and utilize technology, including HR systems, Microsoft Office, and McDonald's computer systems.
• Ability to work independently and as part of a cross-functional team.
• Ability to work cohesively with coworkers to build strong restaurant teams.
• Strong communication skills with team members via telephone, in-person, and digital channels.
• Strong attention to organization, detail, and timeliness.
• Ability to work with confidential and sensitive information.
• Ability to work in high-pressure environments, and able to adapt quickly to changing information and situations.
• Mcdonald’s OTP Level CODE certification required within 6 months of hire.

Qualifications

• Ability to work in a fast-paced environment.
• Experience in creating feel-good moments for customers and the restaurant team.
• Leadership skills to grow and develop others.
• Experience in analyzing data, diagnosing problems, and creating action plans to improve restaurant results.
• Experience leading shifts every week, ensuring customers get a fast, accurate, friendly experience every visit.
• Experience leading departments, managing assigned systems, setting goals, delegating tasks, following up, and reporting results.

Skills

• Knowledge of McDonald's restaurant operations.
• Customer service standards.
• McDonald's Operations and Training manual.
• Attention to detail.
• Setting goals, developing action plans, analyzing results, and executing responsibilities timely and effectively.

Benefits

• Accrued annual vacation time and paid time off (accrual up to 1 week of vacation time, 3 days PTO).
• Performance-based Department Manager bonus program (up to $500+/month).
• Annual performance-based merit increases.
• Flexible schedule.
• Medical insurance (three plan options up to $3000 employer annual contribution).
• Dental insurance.
• Vision insurance.
• Legal assistance.
• Uniform allowance.
• Online High School Diploma/College tuition program (up to $3,000 per year).
• Advancement opportunities to General Manager.

Pay

Starting wage for a DLIM certified and experienced McDonald’s Department Manager begins at $17.00/hr. plus bonus and benefits described above.

Schedule

The Guest Services Manager functions in a floor leadership role and attends frequently scheduled trainings and meetings. The GSM completes their department responsibilities concurrently while maintaining floor management coverage with some hours dedicated to administrative time, including training and meetings. This is a regular part-time hourly position averaging up to 40 hours per week, with occasional overtime as required. The GSM is required to be available to work nights and weekends.