Department Manager

About the role

This job posting is for a Department Swing Manager position in a restaurant owned and operated by an independent franchisee. The franchisee is a separate company and employer from McDonald’s USA. The franchisee is responsible for employment matters such as hiring, firing, discipline, staffing, and scheduling.

Responsibilities

• Lead shifts every week, ensuring customers receive a fast, accurate, friendly experience.
• Manage assigned Systems, such as Training, Food Safety, and Inventory Management.
• Set goals, delegate tasks to teams, follow up, and report results.
• Ensure the Guest Service Department delivers a great customer experience.
• Ensure sales promotions are done well.
• Train service staff in service procedures.
• Organize Front Counter McCafé and Drive-Thru areas for the best service.
• Ensure the Kitchen Department delivers great quality food and fast service.
• Control food costs and train kitchen staff in production procedures.
• Hire, train, and schedule crew to meet sales and profit goals.
• Support Crew in getting off to a good start and recognizing and motivating them.

Requirements

• Previous managerial experience, preferably in a restaurant, retail, or hospitality environment.
• Positive team player with flexible schedules and a passion for the fast-paced McDonald’s environment.
• Must be 18 years or older to be a manager in corporate-owned McDonald’s restaurants.

Qualifications

Competitive pay and a range of benefits including 15-25 days paid vacation, 10 paid holidays, an anniversary splash, and an 8-week sabbatical every 10 years. Education includes opportunities to earn a high school degree, college tuition assistance, and English classes as a second language. Medical, dental, and vision coverage are provided, along with pre-tax flexible spending accounts, short- and long-term disability, life, and accident insurance. Paid leaves of absence are also available. Employee resource connection, adoption assistance, matching gifts program, and more are included.

Skills

Strong leadership skills, ability to manage multiple systems, excellent communication and customer service skills, and the ability to motivate and support team members.

Benefits

15-25 days paid vacation
10 paid holidays
anniversary splash
8-week sabbatical every 10 years
Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
Medical, dental, and vision coverage
Pre-tax flexible spending accounts
Short- and Long-Term Disability, life, and accident insurance
Paid Leaves of Absence
Service awards
Employee Resource Connection
Adoption Assistance
Matching gifts program